Senior Manager, Client Services Lead

3 hours ago

Basingstoke, Hampshire, United Kingdom Wasserman Live Full time
About Wasserman Live

Wasserman Live is a leading global marketing, management, representation, and sales business that serves talent, brands, and properties. We operate at the intersection of sports, music, entertainment, and culture, empowering clients, igniting passions, and inspiring fans worldwide.

Job Summary

We are seeking a Senior Manager, Client Services to join our Basingstoke team. This role will be responsible for managing and coordinating all operational activity, event delivery, and client relationship management for one of our biggest sporting clients and their European event calendar.

Key Responsibilities
  • Manage and coordinate all operational activity, event delivery, and client relationship management for the designated client and their European event calendar.
  • Develop and implement successful delivery strategies based on event dates and scope, including detailed advance planning for complex logistical requirements.
  • Provide clear and timely internal communications, working with Wasserman Live Studio, Production, and Logistics Teams to schedule capacity and ensure detailed event planning.
  • Communicate and manage programme deadlines with clients, ensuring key dates are met and client expectations are continuously managed.
  • Understand, develop, and manage the client's objectives, priorities, and tournament expectations.
  • Provide line management and direction to team members assisting in the delivery of projects, ensuring all client and Wasserman Live requirements are met to the highest standards.
  • Ensure Wasserman Live and client Health and Safety processes are adhered to, promoting best practice across all events.
  • Ensure contract terms are understood, monitored, and met, and the wider account team continues to deliver a high-quality service against agreed contract KPIs.
  • Build strong, trusted, and long-lasting relationships, providing strategic advice to clients leading to development of existing revenue streams and ongoing contract renewal.
  • Senior oversight and day-to-day financial control of key accounts, including event and contract pricing, client budgets, and approvals.
Requirements
  • Strong project management experience across event planning and delivery, to challenging timeframes.
  • Collaborative and clear approach to commercial development and communication.
  • Exceptional relationship management and diplomacy skills, including negotiating with and influencing decision-making.
  • Highly effective in building and writing presentations.
  • Ability to handle numerous tasks simultaneously, prioritizing and delegating where required, while ensuring continuous attention-to-detail.
  • Excellent organizational and communication skills, ensuring project systems and procedures are set up and structured correctly.
  • Ability to think on your feet, evaluate risks, and take decisions to resolve issues, demonstrating problem-solving skills.
  • Confident taking the financial lead on projects and client accounts, managing budgets, and cost control.
  • Promoting collaboration and cooperation across our business, comfortable working with and managing groups of cross-functional teams.
About Wasserman Live

Wasserman Live is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

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