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Senior Client Services Manager

2 months ago

Basingstoke, Hampshire, United Kingdom Wasserman Live Full time
Job Title: Senior Manager Client Support Services

Wasserman Live is a leading global marketing, management, representation, and sales business that serves talent, brands, and properties. We operate at the intersection of sports, music, entertainment, and culture, empowering clients, igniting passions, and inspiring fans worldwide.

About the Role

We are seeking a Senior Manager to join our Client Services team, responsible for providing comprehensive client management, support, and direction to both existing and new clients. This role will manage and coordinate all operational activity, event delivery, and client relationship management across one of our biggest sporting clients and their European event calendar.

Key Responsibilities
  • Provide experienced consultancy and support for additional events worldwide to facilitate consistency of service levels across key accounts.
  • Manage and coordinate all operational activity, event delivery, and client relationship management across one of our biggest sporting clients and their European event calendar.
  • Develop successful delivery strategies based on event dates and scope, including detailed advance planning for complex logistical requirements.
  • Provide clear and timely internal communications, working with Wasserman Live Studio, Production, and Logistics Teams to schedule capacity and ensure detailed event planning.
  • Manage on-site resource/teams and ensure all client and Wasserman Live requirements are met to the highest standards.
  • Ensure contract terms are understood, monitored, and met, and your wider account team continues to deliver a high-quality service against agreed contract KPIs.
  • Build strong, trusted, and long-lasting relationships, providing strategic advice to clients leading to development of existing revenue streams and ongoing contract renewal.
  • Senior oversight and day-to-day financial control of key accounts, including event and contract pricing, client budgets, and approvals.
  • Proactively drive Wasserman Live's sustainability policy with clients, finding innovative ways to align our goals with that of our clients through the use of more environmentally friendly products, processes, and delivery strategies.
Requirements
  • Strong project management experience across event planning and delivery, to challenging timeframes.
  • Collaborative and clear approach to commercial development and communication.
  • Exceptional relationship management and diplomacy skills, including negotiating with and influencing decision making.
  • Highly effective in building and writing presentations.
  • Excellent organizational and communication skills, ensuring project systems and procedures are set up and structured correctly.
  • Ability to think on your feet, evaluate risks, and take decisions to resolve issues.
  • Confident taking the financial lead on projects and client accounts, managing budgets, and cost control.
  • Comfortable working with and managing groups of cross-functional teams, some of whom may work remotely or across other territories.
  • Flexibility to move between events and Wasserman Live teams to develop knowledge and skills, to support the wider business.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or race.