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Outbound Sales Team Manager

3 months ago

London, Greater London, United Kingdom Freshworks Full time

Company Overview

About Freshworks

Freshworks is dedicated to simplifying the way businesses engage with their customers and employees. Our innovative approach to software development ensures that our solutions are not only affordable but also quick to implement and user-friendly. With our headquarters in San Mateo, California, we have a diverse team spread across 13 global locations, serving over 65,000 clients ranging from startups to publicly traded companies. Our software-as-a-service offerings enhance both customer experience (CRM, CX) and employee experience (ITSM).

Our cloud-based product suite includes Freshdesk (comprehensive customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service management), and Freshchat (AI-driven chat solutions), all supported by Neo, our integrated platform of shared services.

Freshworks has received recognition in major global media outlets such as CNBC, Forbes, Fortune, and Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the past three years. Our customer satisfaction ratings have earned us accolades such as TrustRadius Top Rated Software and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.

Role Overview

This position requires you to work from our London office on a full-time basis. You will spearhead the outbound sales development strategy, collaborating with various teams, and leading the Business Development UKI team to generate and qualify leads for our high-velocity sales engine.

  • Collaborate closely with the regional business development manager to align on territory strategies.
  • This role serves as an initial step towards a leadership career in the dynamic SaaS sector.
  • Partner with sales managers and representatives to ensure alignment with regional plans.
  • Maintain effective communication with sales departments to guarantee lead quality and follow-up.
  • Mentor and train a team of Business Development Managers.
  • Handle a significant volume of inbound inquiries from potential Freshworks clients through various communication channels, aiming to generate interest, qualify leads, and connect them with our sales teams to achieve regional revenue goals.
  • Ensure that BDMs/SDRs effectively manage their time to maximize productivity, including pre-call planning and adherence to territory metrics.
  • Conduct regular team meetings and one-on-ones to ensure progress towards goals and targets.
  • Provide comprehensive analysis and reporting on team performance, tracking key metrics such as qualification and conversion rates, and delivering accurate forecasts to sales leadership.
  • Collaborate with marketing teams to develop and execute campaign strategies, ensuring campaign success and providing feedback based on real-world interactions.
  • Stay informed about industry trends and best practices, including the use of new technologies and online resources.

Required Qualifications

  • At least 4 years of relevant experience in SaaS, specifically in developing and executing outbound strategies tailored to the UKI market, with experience managing international teams.
  • Familiarity with selling into customer support and IT sectors is a plus.
  • Understanding of Account Based Marketing strategies and LinkedIn selling techniques.
  • Proven success in a fast-paced environment, with the ability to collaborate with multiple stakeholders across regions.
  • Experience in leveraging KPIs to enhance performance and optimize processes.
  • Excellent communication skills, including positive engagement, active listening, strong writing abilities, and teamwork.
  • Strategic thinker with a keen eye for detail and a hands-on leadership approach.
  • Ability to distill complex data into clear insights for senior management.
  • A Bachelor's or Master's degree is preferred.

Additional Benefits

Here are some benefits you can expect:

  • Company-sponsored Private Medical Insurance (PMI)
  • Company-sponsored Medical Cash Plan
  • Company-sponsored Life Assurance, Income Protection & Critical Illness insurances
  • Qualifying workplace pension scheme with a company contribution of up to 6%
  • Cycle-to-work scheme
  • Enhanced Maternity Leave
  • 25 days of annual Paid-Time-Off (PTO)
  • Company-sponsored Employee Assistance Program (EAP) for you and your family
  • Long Service Awards
  • Discounted Tax Support Services

At Freshworks, we are committed to fostering a global workplace that allows everyone to discover their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We believe that diversity enriches our work environment and drives the success of our employees, communities, and business.