Front Desk Associate
2 months ago
About the Role
As a Front Desk Associate, you will play a vital role in ensuring a welcoming and efficient experience for our guests at our London location. You'll be responsible for managing all front desk operations during your shift, providing exceptional customer service with a friendly and professional demeanor.
Your Daily Responsibilities
- Warmly greet and assist guests upon arrival, creating a positive first impression.
- Handle incoming calls and emails promptly and courteously, addressing inquiries and resolving issues effectively.
- Provide information about our services and experiences, highlighting key features and benefits to encourage sales opportunities and upselling.
- Contribute to a positive and collaborative team environment, supporting colleagues and working together to achieve shared goals.
Who We're Looking For
- Previous experience in the hospitality industry is preferred.
- Excellent communication skills with a professional command of English.
- A customer-centric approach, with a genuine passion for providing exceptional service and exceeding guest expectations.
- Flexibility to work various shifts, including evenings, weekends, and bank holidays.
What We Offer
- A competitive hourly rate of £13.13.
- A permanent contract with a company that values its employees.
- Complimentary coffee at our on-site canteen.
- An exclusive AIRE experience gift on your birthday.
- Enjoy a 30% discount on all our experiences.
- Weekend and overtime supplements to reward your dedication.
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