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Customer Experience Manager

2 months ago

Horsham, West Sussex, United Kingdom Oxbow Resourcing Full time
p>Are you a customer experience expert looking for a new challenge?/p>

Oxbow Resourcing is hiring a Customer Experience Manager for our travel insurance client, who believes that great customer experiences begin with a great team./p>

As a Customer Experience Manager, you will be responsible for leading and mentoring a team of customer experience professionals, fostering a culture of continuous improvement./p>

Key responsibilities include:/p>

  • Leadership & Management: Develop and implement customer experience strategies that align with business goals and values./li>
  • Strategy Development: Analyze customer feedback, trends, and metrics to identify areas for improvement and drive actionable insights./li>
  • Performance Monitoring: Work closely with cross-functional teams to ensure a seamless and consistent customer experience./li>

Requirements:/p>

  • Proven experience in a customer experience or customer service leadership role./li>
  • Demonstrates high levels of experience, gained within an insurance industry/claims environment./li>
  • Ability to manage and inspire a team to achieve high performance./li>
  • Experience with CRM systems and customer feedback tools is a plus./li>

We offer a competitive benefits package, including health, wellness, and more. If you're passionate about delivering top-notch customer experiences, apply now/p>