Bilingual Customer Success Manager

2 weeks ago


Horsham, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time
Key Role: Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team at Clearwater People Solutions Ltd. This is a fantastic opportunity to work with a growing software company based in Horsham, supporting their clients and driving business growth.

Key Responsibilities:

  • Develop and maintain strong relationships with clients across the UK and overseas.
  • Conduct operational reviews of client accounts, gathering feedback on system performance and optimization.
  • Act as the primary point of contact for client issues, resolving or escalating as necessary.
  • Monitor and report on client activity, ensuring timely completion of service reviews and SLAs.
  • Host quarterly face-to-face meetings to discuss client progress and goals.

Requirements:

  • Proven experience in a similar role, preferably in FinTech, InsurTech, SAAS, or Software House.
  • Exceptional client management and relationship-building skills.
  • Strong communication and interpersonal skills.

What We Offer:

A dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven professional looking to make a real impact, we encourage you to apply for this exciting opportunity.



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