Bilingual Customer Success Professional
4 weeks ago
We are supporting a growing software company to hire a full-time permanent Customer Success Manager to join their team based in Horsham. This role is a key functionality to the business and offers hybrid working with only 2 days per week required on-site.
Key Responsibilities:- Manage a portfolio of 12 clients based in the UK and overseas, developing and growing relationships to drive account activity.
- Conduct operational reviews of client accounts, gathering feedback on system performance and optimisation.
- Serve as the primary point of contact for client issues, resolving or escalating as necessary.
- Lead monthly service reviews, monitoring SLAs, support requests, and system performance.
- Host quarterly face-to-face meetings with clients.
- Proven experience in a similar role.
- Background in FinTech, InsurTech, SAAS, or Software House.
- Exceptional client management and relationship-building skills.
- Superb communication skills.
Please apply as directed.
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