Bilingual Customer Success Professional

4 weeks ago


Horsham, West Sussex, United Kingdom Clearwater People Solutions Full time
Customer Success Manager Opportunity

We are supporting a growing software company to hire a full-time permanent Customer Success Manager to join their team based in Horsham. This role is a key functionality to the business and offers hybrid working with only 2 days per week required on-site.

Key Responsibilities:
  1. Manage a portfolio of 12 clients based in the UK and overseas, developing and growing relationships to drive account activity.
  2. Conduct operational reviews of client accounts, gathering feedback on system performance and optimisation.
  3. Serve as the primary point of contact for client issues, resolving or escalating as necessary.
  4. Lead monthly service reviews, monitoring SLAs, support requests, and system performance.
  5. Host quarterly face-to-face meetings with clients.
Requirements:
  1. Proven experience in a similar role.
  2. Background in FinTech, InsurTech, SAAS, or Software House.
  3. Exceptional client management and relationship-building skills.
  4. Superb communication skills.

Please apply as directed.



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