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Student Services and Operations Coordinator

2 months ago


London, Greater London, United Kingdom Greenwich Music School Full time
About the Role

We are seeking a highly organized and communicative individual to join our team as a Student Services and Operations Co-ordinator. As the first point of contact for new enquiries and queries from enrolled students and parents, you will be the voice of Greenwich Music School, embodying our values of positivity, creativity, quality, and respect.

Key Responsibilities
  • Customer Service and Enrolment Coordination
    • Act as the primary point of contact for new enquiries, enrolled students, parents, and teachers, ensuring all messages are responded to within two working days.
    • Efficiently manage and prioritize a high volume of incoming queries to ensure a consistently smooth and supportive customer experience, from initial contact through to enrolment and ongoing student engagement.
    • Liaise with senior management, teaching team, and other specialists as necessary, ensuring they receive the support they need.
    • Track contact through our customer relationship management system and process data securely.
  • Scheduling and Lesson Management
    • Schedule and manage an efficient lesson timetable each term, accommodating individual lessons, group courses, and early years classes.
    • Update and adjust schedules as necessary, taking into account multiple variables to ensure optimal use of resources and teacher availability.
    • Efficiently utilize technology, including lesson booking and calendar platforms, to streamline scheduling and communication.
About You
  • Highly organized and able to manage multiple tasks efficiently.
  • Excellent written and verbal communication skills, with the ability to engage professionally with students, parents, and teachers.
  • Technologically savvy, with the ability to learn new software and tools for scheduling and communication.
  • Self-motivated and able to work independently, taking initiative to solve problems and improve processes.
  • Empathetic and understanding of the diverse needs of our community, particularly those requiring special support.
Benefits
  • Flexible working hours to suit your schedule.
  • Opportunity to contribute to a meaningful mission in a supportive, community-focused environment.
  • Be part of a passionate team dedicated to making music education accessible to all.