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Customer Experience Specialist

2 months ago

St Albans, Hertfordshire, United Kingdom Think Specialist Recruitment Full time
Job Description

We are seeking a highly skilled Customer Service Administrator to join our team on a temp-to-perm basis. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Support the customer order process and ensure timely delivery of products
  • Provide a high level of customer service by responding to inquiries and resolving issues in a professional and efficient manner
  • Process all deliveries for online orders and maintain accurate records
  • Communicate with customers via email and phone to provide updates on their orders
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction
  • Identify and resolve customer complaints in a timely and professional manner
Requirements:
  • Previous experience in office-based customer service
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Excellent problem-solving and analytical skills
  • Proficiency in Microsoft Office and other software applications
What We Offer:
  • A competitive hourly rate of £15.80
  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A hybrid working arrangement with flexible hours