Village Hospitality Coordinator

4 weeks ago

Bath, Bath and North East Somerset, United Kingdom St Monica Trust Full time

Job Overview

The Hospitality Coordinator plays a vital role in supporting the Head Chef and Chef in delivering an exceptional food and beverage experience within a friendly and hygienic setting for our residents and guests in the village café.

Key Responsibilities

  • Fosters a warm atmosphere for residents and visitors in our dining establishments, emphasizing outstanding customer service and a diverse selection of food and beverages. Establishes rapport with residents.
  • Delivers a café/barista experience in the village dining areas.
  • Processes customer orders using the electronic point of sale (EPOS) system.
  • Ensures daily cleanliness, hygiene, and proper dishwashing after food service.
  • Safely shuts down the kitchen at the end of service, adhering to protocols in preparation for the following day and managing waste disposal.

Required Skills and Experience

Communication Skills

  • Ability to write notes and messages, demonstrating numeracy, literacy, and verbal communication skills.
  • Effectively communicates with individuals with varying communication needs.
  • Encourages and influences others positively.
  • Understands and adheres to instructions and procedures.
  • Exhibits strong customer service abilities.
  • Utilizes diverse methods and mediums for communication.

Analytical Thinking

  • Evaluates and analyzes provided information.
  • Adapts style and approach to suit specific situations or tasks.
  • Organizes tasks and activities efficiently.
  • Anticipates issues and implements solutions.
  • Refers significant decisions to the line manager when necessary.
  • Identifies and suggests areas for learning and development for colleagues.
  • Proposes innovative methods to enhance team efficiency.

Teamwork and Values

  • Collaborates effectively within a team environment.
  • Builds trust-based relationships with colleagues, residents, and their families.
  • May encounter challenging physical or emotional situations.
  • Works with residents to customize services according to individual preferences.
  • Responds promptly to health or well-being concerns of residents or colleagues, referring to the team leader as appropriate.
  • Demonstrates understanding of the needs of older adults and individuals with dementia, with a willingness to learn.
  • Recognizes and respects cultural and individual differences in all interactions.

Collaboration

  • Works effectively as part of a team.
  • Establishes trustful relationships with others, including team members and residents.
  • May face challenging physical or emotional circumstances.
  • Exhibits flexibility by supporting team members as needed, including at other locations.

Qualifications

Essential

  • Knowledge and experience in food hygiene practices.
  • Understanding of health and safety regulations.
  • Good standard of general education.

Desirable

  • Barista training.
  • Food hygiene qualification (Level 2).
  • Diploma (or NVQ) Level 1 in Catering/Food Service or equivalent.
  • Experience in a fast-paced café or restaurant setting.
  • Experience working with older adults.
  • Familiarity with EPOS systems.

Additional Information

  • All duties must be performed in accordance with St Monica Trust's Equity, Diversity, and Inclusion Policy.
  • This role profile outlines the primary responsibilities associated with this position and does not detail every task required.
  • This position is exempt from the Rehabilitation of Offenders Act 1974, necessitating disclosure of any criminal convictions at the time of application.
  • Hours may vary based on operational needs.

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