Village Hospitality Coordinator

4 weeks ago

Bath, Bath and North East Somerset, United Kingdom St Monica Trust Full time

Position Overview

The Hospitality Coordinator collaborates closely with the Head Chef and Chef to deliver an exceptional food and beverage experience in a friendly and hygienic setting for our residents and guests in the village café.

Key Responsibilities

  • Fosters a welcoming atmosphere for residents and visitors in our village dining facilities, emphasizing outstanding customer service and a diverse menu of food and beverages. Establishes rapport with residents.
  • Delivers a café/barista service within the village dining areas.
  • Handles customer transactions using the electronic point of sale (EPOS) system.
  • Ensures daily cleanliness, hygiene, and proper washing of utensils post-service.
  • Safely shuts down the kitchen at the end of operations, adhering to protocols for the following day’s preparation, including waste disposal.

Required Skills and Experience

Communication Skills

  • Ability to write notes and messages, demonstrating numeracy, literacy, and verbal communication skills.
  • Effectively communicates with individuals with varying communication needs.
  • Encourages and influences others positively.
  • Understands and adheres to instructions and procedures.
  • Exhibits strong customer service capabilities.
  • Utilizes various communication methods and mediums.

Analytical Thinking

  • Evaluates and analyzes provided information.
  • Adapts communication style and approach based on the situation or task.
  • Structures tasks and activities efficiently.
  • Proactively identifies potential issues and resolves them.
  • Refers significant decisions to the line manager as necessary.
  • Identifies and suggests areas for learning and development for colleagues.
  • Challenges existing processes or proposes innovative methods to enhance team efficiency.

Team Collaboration and Values

  • Works effectively within a team environment.
  • Builds trusting relationships with colleagues, residents, and their families.
  • May encounter challenging physical or emotional situations.
  • Collaborates with residents to tailor services to meet individual preferences.
  • Responds promptly to or escalates health or well-being concerns of residents or colleagues to the appropriate team leader or line manager.
  • Understands the needs of older adults and individuals with dementia, demonstrating a willingness to learn.
  • Acknowledges cultural and individual differences in all interactions and service areas.

Additional Qualifications

Essential

  • Knowledge and experience in maintaining good food hygiene practices.
  • Understanding of health and safety regulations.
  • Good standard of general education.

Desirable

  • Barista training.
  • Food hygiene qualification at level 2.
  • Diploma (or NVQ) level 1 in Catering/Food Service or equivalent.
  • Experience in a fast-paced café or restaurant environment.
  • Experience working with older individuals.
  • Familiarity with using an EPOS system.

Additional Information

  • All duties must be performed in accordance with St Monica Trust's Equity, Diversity, and Inclusion Policy.
  • This role profile outlines the primary responsibilities associated with this position and does not detail every task required.
  • This position is exempt from the Rehabilitation of Offenders Act 1974, meaning any criminal convictions, including spent convictions, must be disclosed during the application process.
  • Hours are flexible and may vary based on operational needs.

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