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Village Hospitality Coordinator

3 months ago

Bath, Bath and North East Somerset, United Kingdom St Monica Trust Full time

Position Overview

The Hospitality Coordinator collaborates closely with the Head Chef and Chef to deliver exceptional food and beverage services in a friendly and hygienic environment for our residents and customers within the village café.

Key Responsibilities

  • Fosters a warm atmosphere for residents and patrons in our village dining areas, emphasizing outstanding customer service and a diverse menu of food and beverages. Establishes rapport with residents.
  • Provides café and barista services in the village dining facilities.
  • Processes customer transactions using the electronic point of sale (EPOS) system.
  • Ensures daily cleanliness, hygiene, and post-service dishwashing duties are performed.
  • Safely concludes kitchen operations at the end of the day, adhering to protocols in preparation for the following day, including waste disposal.

Required Skills and Experience

Communication Skills

  • Ability to write notes and messages, demonstrating numeracy, literacy, and verbal communication skills.
  • Effectively communicates with individuals with varying communication needs.
  • Encourages and influences others positively.
  • Understands and adheres to instructions and procedures.
  • Exhibits strong customer service abilities.
  • Utilizes diverse methods and mediums for communication.

Analytical Thinking

  • Evaluates and analyzes provided information.
  • Adapts communication style and approach based on the situation or task.
  • Structures tasks and activities efficiently.
  • Anticipates potential issues and troubleshoots effectively.
  • Refers appropriate decisions to the line manager.
  • Identifies and suggests areas for learning and development for colleagues.
  • Challenges existing processes or proposes new methods to enhance team efficiency.

Teamwork and Values

  • Collaborates effectively as part of a team.
  • Builds trusting relationships with team members, residents, and their families.
  • May encounter challenging physical or emotional situations.
  • Works with residents to tailor services to meet individual preferences.
  • Responds promptly to health or well-being concerns of residents or colleagues, referring to the team leader or line manager as necessary.
  • Understands the needs of older individuals and those with dementia, demonstrating a willingness to learn.
  • Aware of cultural and individual differences in all interactions and service areas.

Collaboration

  • Works effectively as part of a team.
  • Builds relationships of trust with others (team, residents, and their family & friends).
  • May face challenging physical or emotional situations.
  • Exhibits flexibility, stepping in to support team members as needed, including at other locations.

Qualifications

Essential

  • Knowledge and experience in maintaining good food hygiene practices.
  • Understanding of health and safety principles.
  • Good standard of general education.

Desirable

  • Barista training.
  • Food hygiene qualification level 2.
  • Diploma (or NVQ) level 1 in Catering/Food Service or equivalent.
  • Experience in a busy café or restaurant environment.
  • Experience working with older individuals.
  • Familiarity with using an EPOS system.

Additional Information

  • All duties must be performed in compliance with St Monica Trust's Equity, Diversity, and Inclusion Policy.
  • This role profile outlines the primary responsibilities associated with this position and does not detail all tasks required to fulfill them.
  • This position is exempt from the Rehabilitation of Offenders Act 1974, meaning any criminal convictions, including spent convictions, must be disclosed at the time of application.

Bank hours as required.