Customer Success Manager

6 days ago

London, Greater London, United Kingdom Social Value Portal Ltd Full time

We are seeking a passionate and results-driven Customer Success Manager to join our team at Social Value Portal Ltd, where you will play a key role in helping our clients achieve their goals and make a real difference.

About Us: Social Value Portal Ltd provides user-friendly, online collaboration tools for the public, private, and voluntary sectors to deliver social value.

Role Summary: As a Customer Success Manager, you will inspire, coach, and support our clients to maximise their investment in our products. You will work closely with our Strategic Account Managers to develop and implement success plans, ensuring our clients meet their social value goals.

  • Drive utilisation and value from our products, supporting clients with industry insights and best practices.
  • Maintain accurate client information and track key performance indicators to manage success.

Key Responsibilities:

  • Develop and implement client success plans to ensure clients meet their social value goals.
  • Provide industry insights and best practices to clients to drive utilisation and value from our products.
  • Maintain accurate client information and track key performance indicators to manage success.
  • Work closely with Strategic Account Managers to develop and implement success plans.

Requirements:

  • Strong understanding of customer success principles and post-sale account management.
  • Proficiency with CRM software, preferably Salesforce.
  • Competitive salary of £28-38k base (depending on experience) + an additional £20k OTE.
  • Flexible working including hybrid office days from London or Manchester, remote working, and flexible lunch hours.
  • Private medical insurance from day one.
  • 25 days of leave per year plus UK bank holidays and your birthday off.
  • Enhanced parental leave and life assurance at 4x salary.
  • Access to a 24/7 Employee Assistance Programme.
  • £400 annual learning budget, cycle to work scheme, and electric vehicle scheme.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading provider of online collaboration tools.
  • A dynamic and supportive team environment.
  • The chance to make a real difference in the lives of our clients.

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