Customer Experience Manager

8 hours ago

South East England, United Kingdom Harnham Full time
Job Title: Customer Experience Manager About the Role: We are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our CX function, you will be responsible for delivering high-impact projects that drive business growth and customer satisfaction. Key Responsibilities: * Conduct in-depth research to identify customer pain points and opportunities for improvement * Develop and implement data-driven solutions to enhance the customer experience * Collaborate with cross-functional teams to ensure seamless project execution * Analyze customer feedback and metrics to inform business decisions Requirements: * Proven experience in delivering CX projects with a strong focus on data analysis and customer insights * Expertise in Google Analytics and data visualization tools * Strong analytical mindset with the ability to handle multiple projects simultaneously * Previous experience in the financial or insurance sector is highly desirable What We Offer: * A dynamic and supportive work environment * Opportunities for professional growth and development * A competitive salary and benefits package How to Apply: If you are a motivated and experienced Customer Experience Manager looking for a new challenge, please submit your CV to Harnham by clicking the apply button below.

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