IT Change Manager

2 days ago

Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full time

About the Role:

We are seeking an experienced IT Change Manager to join our IT Service Operations team at Connells Group. As an IT Change Manager, you will play a critical role in developing and maturing our IT Change Management processes.

Key Responsibilities:

  • Develop and communicate best practices and processes for effective change enablement.
  • Establish and maintain a database of standard changes to support agile, fast, and effective change in a controlled manner.
  • Introduce, measure, and publicize Change KPIs to demonstrate compliance and performance of teams across the IT department.
  • Coordinate, convene, and facilitate failed change reviews to ensure lessons are learned and appropriate workstreams are logged into relevant control mechanisms.
  • Participate in Major Incident Post-Incident Review to ensure change compliance has been met.
  • Engage with key stakeholders at all levels of the organization to communicate change objectives, gather feedback, and foster buy-in and support.
  • Provide coaching and guidance to project teams and leaders on change management best practices and techniques.
  • Monitor and evaluate the effectiveness of change initiatives, identifying areas for improvement and implementing improvements as needed.
  • Act as a liaison between project teams, service management, business units, and other stakeholders to ensure effective communication and collaboration.

Requirements:

  • Strong understanding of ITIL principles and best practices.
  • Minimum 3 years' experience in an ITIL process role, 2 years associated with Change Management.
  • Experience developing best practice processes, policies, and procedures for functional areas.
  • Experience producing Executive-level summaries and reports to a high standard.

Personal Attributes:

  • Adept in dealing with and influencing multi-tier management.
  • Proficient in engaging and building successful relationships with stakeholders of the change management process, including senior management.

Qualifications:

  • Certification in IT Service Management such as ITIL V3 or V4 Foundation.

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