Customer Service Representative

6 days ago

Exeter, Devon, United Kingdom Meridian Business Support Limited Full time

**Job Summary**

Meridian Business Support Limited is seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team. As a key member of our Export Customer Services department, you will be responsible for providing exceptional customer service to our dealers and customers.

**Key Responsibilities**

  • Provide timely and accurate responses to customer inquiries and resolve any issues that may arise.
  • Assist in administration and export documentation, including inputting orders onto the database.
  • Support the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.
  • Respond to technical enquiries and translate information to relay to the customer.
  • Schedule shipments with the Warehouse and distribution companies to ensure timely and accurate distribution of our products.
  • Resolve customer complaints/problems arising from late deliveries, damaged goods, back orders or other issues.
  • Log customer issues onto CRM system, detailing all communication to the customers.
  • Ensure all information given is within the agreed company framework.
  • Identify and communicate credit control information internally and to customers.

**Requirements**

  • Excellent French and English language skills, must be fluent in French and English both written and oral.
  • Possess excellent communication skills, to communicate complex product information, clearly and concisely.
  • Ability to listen and extract information from customers and other departments.
  • Enthusiasm to learn new skills and ability to grasp large amounts of product information.
  • Ability to work to set standards and procedures.
  • Be computer literate, and familiar with Microsoft Office packages.
  • Ability to extract accurate information from computer systems re stock levels, availability, customer credit limits, discounts and prices and relay this accurately and concisely to customers in a friendly and supportive manner.
  • Ability to accurately input data and maintain attention to detail, even when under pressure.
  • Possess a flair for developing and maintaining good client relations.

**Working Hours**

Monday to Friday, 8:30am to 5:00pm

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