Customer Retention Strategy Manager

4 weeks ago

London, Greater London, United Kingdom Vodafone Full time

About Vodafone

At Vodafone, we are dedicated to shaping a brighter future through connectivity and inclusivity. Our global community thrives on the synergy of human spirit and technology, enabling us to reach new heights together.

We are committed to innovation and customer satisfaction, striving to connect individuals, businesses, and communities worldwide. Our focus on delighting customers and fostering loyalty drives our collaborative efforts, allowing us to experiment, learn rapidly, and achieve results as a unified team.

Location and Work Structure

Positioned in London with a hybrid working model, we offer an excellent salary package along with bonuses and comprehensive Vodafone benefits. Our full-time role encompasses 37.5 hours per week, Monday to Friday.

Our hybrid approach promotes flexibility, enabling our employees to work both in-office and remotely. We provide a complete home working kit to ensure you have all the necessary tools to excel in your role, regardless of your location.

Company Overview

Vodafone is a leading global technology communications firm, empowering individuals and organizations to remain connected in a digital landscape. Our commitment to innovation, sustainability, and customer loyalty drives us to deliver advanced products and services that enhance communication and improve lives.

At Vodafone UK, we prioritize diversity and inclusion, ensuring our workplace reflects the communities we serve. We are proud to be recognized as a Great Place to Work, committed to fostering an inclusive environment for all.

Role Responsibilities

The successful candidate will possess a comprehensive understanding of the customer lifecycle, recognizing that customer retention begins from the moment they engage with our services. Key responsibilities include:
  • Leading the Talkmobile churn reduction initiative, aiming to surpass established churn targets.
  • Analyzing churn drivers throughout the customer lifecycle and collaborating with internal teams and external partners to implement effective changes.
  • Identifying opportunities for churn reduction by working closely with the Talkmobile and Vodafone retention teams, testing strategies across various channels.
  • Conducting in-depth performance analysis with channels to pinpoint areas for improvement.
  • Developing detailed business cases to prioritize churn reduction activities based on potential impact.
  • Forecasting key performance indicators on a weekly and monthly basis.
Candidate Profile

The ideal candidate will possess:
  • Extensive commercial experience, preferably in mobile telecommunications or broadband.
  • Experience with identity and credit verification processes.
  • A collaborative mindset, thriving in small, agile teams.
  • Proficiency in SQL is advantageous.
  • Strong relationship-building skills, with the ability to influence senior management effectively.
  • Proven capability in managing external vendors and internal teams.
  • Exceptional analytical skills, with the ability to convert data insights into actionable plans.
What We Offer

We believe that our employees' well-being is essential for success. Therefore, we provide a competitive salary and bonus structure, along with up to 28 days of annual leave, in addition to public holidays and paid time off for charitable endeavors.

Our extensive benefits package is customizable to meet the needs of you and your family, including employee discounts, retail vouchers, pension plans, and share schemes. We are committed to supporting your career development through top-tier learning resources and leading parental leave policies.

Commitment to Inclusion

Vodafone UK is regulated by the Financial Conduct Authority, and all employment offers are contingent upon background checks. We are dedicated to attracting, developing, and retaining exceptional talent, fostering a motivating and inclusive workplace where diversity is celebrated and recognized as a key driver of our success.

  • Head of Customer Retention Strategy

    2 days ago

    London, Greater London, United Kingdom DTC Jobs Full time

    Job SummaryWe are seeking a seasoned professional to lead our customer retention efforts as a key member of our DTC Jobs team. As the Head of Customer Retention Strategy, you will be responsible for developing and executing a comprehensive customer retention strategy that drives long-term customer value and loyalty.Key ResponsibilitiesDevelop and execute a...

  • Head of Customer Retention Strategy

    2 days ago

    London, Greater London, United Kingdom DTC Jobs Full time

    Job SummaryWe are seeking a seasoned professional to lead our customer retention efforts as a key member of our DTC Jobs team. As the Head of Customer Retention Strategy, you will be responsible for developing and executing a comprehensive customer retention strategy that drives long-term customer value and loyalty.Key ResponsibilitiesDevelop and execute a...

  • Head of Customer Retention Strategy

    1 week ago

    London, Greater London, United Kingdom DTC Jobs Full time

    Job Summary: We are seeking a seasoned professional to lead our customer retention efforts and drive long-term growth for our Direct-to-Consumer (DTC) business.About the Role: As the Head of Customer Retention Strategy, you will be responsible for developing and executing a comprehensive retention strategy that includes:Lifetime Value (LTV) optimization and...

  • Customer Retention Manager

    2 weeks ago

    London, Greater London, United Kingdom Reed Full time

    Job Description**Job Title:** Customer Retention Manager**Job Type:** Full-time**Location:** Remote (Hybrid working 3/2)**Salary Range:** £52,000We are seeking a highly skilled Customer Retention Manager to play a pivotal role in achieving our strategic aim of reducing churn across our member base. This is a highly visible commercial role, responsible for...

  • Customer Retention Manager

    2 weeks ago

    London, Greater London, United Kingdom Reed Full time

    Job DescriptionJob Title: Retention Team ManagerJob Type: Full-timeLocation: Remote (Hybrid working 3/2)Salary Range: £52,000We are seeking a highly skilled Retention Team Manager to play a pivotal role in achieving our strategic aim of reducing churn across our member base. This is a highly visible commercial role, responsible for delivering a consistent,...

  • Customer Retention Strategy Manager

    4 weeks ago

    London, Greater London, United Kingdom Vodafone Full time

    About VodafoneAt Vodafone, we are dedicated to shaping a brighter future. Our mission is to create a more connected, inclusive, and sustainable world. As a vibrant global community, we harness the power of human spirit and technology to drive our success.We thrive on innovation and collaboration, striving to connect individuals, businesses, and communities...

  • Customer Retention Manager

    4 days ago

    London, Greater London, United Kingdom Zero Surplus Full time

    We are seeking a highly skilled Customer Retention Manager to join our team at Zero Surplus, a leading niche insurance brand. As a key member of our marketing team, you will be responsible for developing and executing a customer retention strategy that drives business growth and customer loyalty.The ideal candidate will have a proven track record in customer...

  • Customer Retention Manager

    4 days ago

    London, Greater London, United Kingdom Zero Surplus Full time

    We are seeking a highly skilled Customer Retention Manager to join our team at Zero Surplus, a leading niche insurance brand. As a key member of our marketing team, you will be responsible for developing and executing a customer retention strategy that drives business growth and customer loyalty.The ideal candidate will have a proven track record in customer...

  • Customer Retention Manager

    3 days ago

    London, Greater London, United Kingdom Acquire Digital Talent Full time

    About the RoleWe are seeking a highly skilled and ambitious Customer Retention Manager to join our team at Acquire Digital Talent. As a key member of our organization, you will be responsible for developing and executing retention strategies that drive substantial revenue growth across European markets.Key Responsibilities:Develop and execute retention...

  • Customer Retention Manager

    3 days ago

    London, Greater London, United Kingdom Acquire Digital Talent Full time

    About the RoleWe are seeking a highly skilled and ambitious Customer Retention Manager to join our team at Acquire Digital Talent. As a key member of our organization, you will be responsible for developing and executing retention strategies that drive substantial revenue growth across European markets.Key Responsibilities:Develop and execute retention...

  • Retention Strategy Lead

    1 week ago

    London, Greater London, United Kingdom Healf Full time

    About HealfWe are a natural wellbeing retailer focused on delivering exceptional customer experiences through our 4 pillars of health: Eat, Move, Mind, and Sleep. Our mission is to become the global destination for everyday healthy living.Job DescriptionWe are seeking a highly skilled and experienced professional to lead our Customer Retention efforts. As...

  • Customer Retention Manager

    1 week ago

    London, Greater London, United Kingdom Utility Warehouse Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Commercial CLV and Retention Manager to join our Commercial Development team at Utility Warehouse Limited.Key ResponsibilitiesDevelop and implement commercial strategies to increase customer lifetime value and reduce customer churn rate.Analyse and build customer insight to identify opportunities to...

  • Customer Retention Strategy Manager

    4 weeks ago

    London, Greater London, United Kingdom Vodafone Full time

    About VodafoneAt Vodafone, we are dedicated to shaping a brighter future through connectivity and inclusivity. Our global community thrives on the synergy of human spirit and technology, driving us to innovate and connect individuals, businesses, and communities worldwide.Our CommitmentWe prioritize customer satisfaction and loyalty, constantly experimenting...

  • Customer Retention Specialist

    1 week ago

    London, Greater London, United Kingdom Fenwick Full time

    About the RoleFenwick is seeking a highly skilled Senior Creative Marketing Executive to lead our customer retention efforts. As a key member of our marketing team, you will be responsible for developing and executing comprehensive retention strategies that leverage customer data to strengthen relationships with existing customers.Key...

  • Customer Retention and Growth Manager

    1 week ago

    London, Greater London, United Kingdom Utility Warehouse Full time

    About the Role**Customer Retention and Growth Manager**We are seeking a highly skilled and experienced professional to join our Commercial Development team as a Customer Retention and Growth Manager. This is a hybrid role that will work from our central London hub 2 days per week.**Key Responsibilities**Develop and implement commercial strategies to increase...

  • Director of Customer Retention

    9 hours ago

    London, Greater London, United Kingdom DTC Jobs Full time

    Job Title: Director of Customer RetentionWe are seeking a highly skilled Director of Customer Retention to join our team at DTC Jobs. As a key member of our ecommerce team, you will be responsible for developing and implementing strategies to drive online sales for our B2C nail tech brand.Key Responsibilities:Develop and implement strategies to drive online...

  • Director of Customer Retention

    11 hours ago

    London, Greater London, United Kingdom DTC Jobs Full time

    Job Title: Director of Customer RetentionWe are seeking a highly skilled Director of Customer Retention to join our team at DTC Jobs. As a key member of our ecommerce team, you will be responsible for developing and implementing strategies to drive online sales for our B2C nail tech brand.Key Responsibilities:Develop and implement strategies to drive online...

  • Senior Manager of Customer Retention and Growth

    6 days ago

    London, Greater London, United Kingdom Intuit Inc. Full time

    About the RoleWe are seeking a highly experienced Senior Manager of Customer Retention and Growth to join our Customer Success team at Intuit Inc. This is a key leadership role that will drive the development and execution of customer retention and growth strategies across our Canadian market.Key ResponsibilitiesDevelop and Execute Customer Retention and...

  • Senior Manager of Customer Retention and Growth

    6 days ago

    London, Greater London, United Kingdom Intuit Inc. Full time

    About the RoleWe are seeking a highly experienced Senior Manager of Customer Retention and Growth to join our Customer Success team at Intuit Inc. This is a key leadership role that will drive the development and execution of customer retention and growth strategies across our Canadian market.Key ResponsibilitiesDevelop and Execute Customer Retention and...

  • Senior Customer Retention Manager

    4 days ago

    London, Greater London, United Kingdom Utility Warehouse Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Retention Manager to join our Commercial Development team at Utility Warehouse Limited. As a key member of our team, you will be responsible for developing and implementing commercial strategies to increase customer lifetime value and reduce churn rate.Key ResponsibilitiesDevelop and implement...