Savings Account Administration Specialist

7 days ago

Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our Customer Delivery Admin Team as a Customer Delivery Administrator. As a key member of our team, you will be responsible for assisting with the administration of our customer data for our savings accounts.

Key Responsibilities
  • Complete administration tasks from workflows within Service Level Agreements (SLAs)
  • Complete occasional outbound calls to customers
  • Liaise over the phone with internal colleagues from our contact centre, branches and the wider society when required
  • Be responsible for submitting timely and accurate daily statistics and work volumes
  • Consistently maintain a high quality of work and ensure no negative poor customer outcomes are caused
  • Identify any errors or issues from checks to continually review the processes to ensure a first-class service to our customers
  • Stay up to date with regulation requirements, data protection, financial crime, treating customers fairly and the implementation of the Disaster Recovery Plan
Requirements
  • Great organisation and prioritisation skills to deal with workflow queues effectively and efficiently
  • Ability to use initiative to make key decisions
  • Experience in following procedures and policies
  • Effective listening and communication skills – both written and verbal
  • Willingness to learn and manage your own development
  • Ability to communicate with various stakeholders at all levels
About Us

Skipton Building Society is a mutual organisation, owned by our members, not shareholders. We value work-life balance and offer a range of benefits, including annual discretionary bonus scheme, 25 days standard annual leave, holiday trading scheme, and more.

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