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Administrative Support Specialist

2 months ago

Skipton, North Yorkshire, United Kingdom The Mortgage Home Full time

About The Mortgage Home

The Mortgage Home is a reputable firm of mortgage, protection, and general insurance advisers based in the UK. We provide whole-of-market advice to individuals and companies across the country, specializing in the buy-to-let sector.

Our Approach

We take a client-centric approach to deliver tailored advice and solutions. With a strong focus on client relationships, we pride ourselves on our deep industry knowledge and our ability to navigate the complexities of the market.

The Role

We are seeking an Administrative Support Specialist to play a key role in supporting our team and ensuring smooth day-to-day operations.

Key Responsibilities:

  • Provide general administrative support to the team
  • Manage customer inquiries and respond to phone calls
  • Schedule appointments and manage calendars
  • Prepare and organize documents, reports, and correspondence
  • Assist with customer service tasks, including answering queries and providing information
  • Maintain and update client records in our database
  • Support the team with ad-hoc tasks as required
  • Liaise with mortgage lenders, estate agents, and solicitors to progress applications
  • Support advisers with processing of applications

Benefits:

  • We believe in creating a supportive and rewarding work environment
  • Flexible working, with occasional work-from-home days
  • Opportunity to gain industry qualifications with one hour of dedicated training time per week
  • A close-knit, friendly team atmosphere
  • Support and mentoring from experienced professionals
  • Potential for career progression within the company

The Ideal Candidate:

We are looking for an individual who enjoys working as part of a team. If you have strong customer service skills and a positive attitude, we would love to hear from you.

Requirements:

  • Strong communication and interpersonal skills
  • Excellent organisational abilities
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to multitask and prioritise workload
  • Previous experience in a similar role is a plus
  • A proactive, can-do attitude
  • Willingness to learn and grow within the company