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Customer Delivery Administrator
2 months ago
We are seeking a highly organized and detail-oriented individual to join our Customer Delivery Admin Team as a Customer Delivery Administrator. As a key member of our team, you will be responsible for assisting with the administration of our customer data for our savings accounts.
Key Responsibilities- Complete administration tasks from workflows within Service Level Agreements (SLAs)
- Complete occasional outbound calls to customers
- Liaise over the phone with internal colleagues from our contact centre, branches, and the wider society when required
- Be responsible for submitting timely and accurate daily statistics and work volumes
- Consistently maintain a high quality of work and ensure no negative poor customer outcomes are caused
- Identify any errors or issues from checks to continually review the processes to ensure a first-class service to our customers
- Stay up to date with regulation requirements, data protection, financial crime, treating customers fairly, and the implementation of the Disaster Recovery Plan
- Great organisation and prioritisation skills to deal with workflow queues effectively and efficiently
- Ability to use initiative to make key decisions
- Experience in following procedures and policies
- Effective listening and communication skills – both written and verbal
- Willingness to learn and manage your own development
- Ability to communicate with various stakeholders at all levels
Skipton Building Society is a mutual organisation, owned by our members, and we pride ourselves on being a great place to work. We offer a range of benefits, including annual discretionary bonus scheme, 25 days standard annual leave, holiday trading scheme, matching employer pension contribution, and private medical insurance for all our colleagues.
