Administrative Assistant X2

4 weeks ago


Cardiff, United Kingdom Cardiff University Full time

**Main Purpose**

Provide an administrative service to the Canopi service, engaging in and completing a range of routine tasks to meet operational and customer service requirements. Provide support and guidance on the Canopi referral processes, ensure the team is supported, and undertaking key duties.**Key Duties**
- Deal with a range of enquires from internal (staff & students) and external (members of the public) customers in a professional manner, establishing their needs and adapting the standard responses accordingly.
- Work with others to make recommendations for the development and improvement of current University processes and procedures.
- Create good working relationships with key contacts to help improve service levels.
- Undertake a variety of administrative duties to support the team and Division.
- Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns.
- Actively Contribute to the success of the team and support its supervision and management.

**General Duties**
- Abide by all University policies and undergo appropriate personal and professional development.
- Perform other duties which are not included above, but which will be consistent with the role.
- Uphold the Professional Services Values & Behaviours or local equivalent.
- Ensure that an understanding of the importance of data protection and confidentiality is applied when undertaking all duties

This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment, showing your transferable skills and potential to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.

**Person Specification**

**Essential Criteria**
- Ability to carry out a variety of administrative tasks, including writing clearly and concisely.
- Experience of working in an administrative or office setting.
- Ability to set up and maintain standard administrative systems and procedures, including using University systems to collate and record data online and in hard copy. (Training will be provided where required).
- Ability to communicate with a wide range of people effectively and courteously whilst maintaining professional standards, adapting your language and style of communication depending on with whom you are communicating with.
- Ability to work well with your team, knowing how to give advice, guidance and feedback (to colleagues and members of the public) as appropriate.
- Ability to deal with requests for information or service, resolving customer issues where appropriate, or being able to escalate where necessary.
- Ability to plan and organise your own workload within agreed timelines as set by your Line Manager.
- Ability to use your initiative to solve problems and respond to queries, finding and proposing the best solution.

**Desirable Criteria**
- Experience of working in a Higher Education environment.
- Ability to speak/understand Welsh or a willingness to learn.

**Additional Information**- Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

**Salary Range Min.**
- 23,700

**Salary Range Max.**
- 24,533

**Job Category**
- Admin / Clerical

**Grade**
- Grade 3



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