Sales Specialist

2 weeks ago

London, United Kingdom Victoria's Secret Full time

The Brand Specialist is responsible for demonstrating & training all brand initiatives including Selling, Bra Fitting, Product Knowledge & Brand Standards that drive customer satisfaction & total sales. They support building a customer centric culture through all associates by training & demonstrating best in class selling & fitting capabilities. They also actively lead & participate in brand launch activities including floorsets, education & customer insights.

Key Responsibilities:

- Demonstrates best in class selling capabilities focussed on driving bras as the key differentiator both in the sales floor & in the fitting room
- Supports SLT in executing Bra Certification maintaining 100% of applicable associates are certified at all times
- Actively takes non peak CSL segments supporting overall store sales
- Supports SLT in planning & executing product education by leveraging all company & brand tools
- Ensures brand launches are executed flawlessly by participating in & training associates on new product, mapping & customer feedback
- Demonstrates high level of brand knowledge including store standards supporting overall store execution
- Supports SLT in reviewing Mystery Shop report & actively plans training to improve results
- Ensures customer experience at cash wrap is efficient & service standards are of a high level
- Supports SLT in dealing with any customer related query including but not limited to; Complaints, Parcels/Orders
- Supports overall store by demonstrating & training all brand and store initiatives

Qualifications/Preferences
- Ideally has a minimum of 1 years experience within a customer service focused environment
- Exhibits an authentic desire to exceed the customer’s expectations
- Proven ability to meet or exceed goals preferred
- Demonstrates a sense of urgency
- Has a healthy, competitive spirit, while maintaining a team focus
- Is resilient and bounces back quickly from setbacks
- Pursues opportunities to take on more responsibility
- Seeks out coaching from leaders and peers to improve productivity; leads own learning
- Demonstrates ability to improve customer satisfaction and drive customer loyalty
- Demonstrates excellent store operational skills
- Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

Key behaviours/Approach
- Ability to communicate effectively; both verbal and written
- Ability to form an effective and positive working relationships with other team members
- Ability to work in a team environment to achieve goals
- Have a genuine passion for retail
- Demonstrate genuine desire to provide excellent customer service
- Ability to multitask with attention to detail
- Enthusiastic and positive attitude to work
- Strive towards our best place to work ethos

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

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