Business Support Administrator

2 weeks ago


Kingswinford, United Kingdom Manpower Full time

Administrator - Planning and Scheduling

Millions of people get their gas and electricity from one of the UK's top energy provider, at home and at work. - and this is your chance to join us as a Business Support Administrator.

This position is based in Kingswinford (DY6 8BN) and you will be required to work from the office daily.

Full time 37 hours per week. The working hours for this role are Monday-Friday 8am-4pm

**Job Purpose**

The Business Support Administrator will work in the Business Support within Planning and Scheduling.

**Main Responsibilities**
- Ensure key tasks are completed against agreed timescales/ SLAs and escalate as appropriate.
- Appointment booking for non-standard requests
- Maintaining Compliance and having great customer conversations to ensure an excellent standard of appointment quality.
- Use multiple platforms to book customer appointment ensuring that these are booked accurately to deliver an excellent customer service to key stakeholders.
- Have the ability to work in live systems with attention to detail being a key ask.
- Highlight issues and be involved in problem solving sessions to improve ways of working
- Take responsibility for ensuring that business area is understood and represented in a professional manner when required.
- Ensure that high quality of work is maintained within team along with developing skills further to increase knowledge.
- Identify areas for improvement in processes

**Key Skills**:
**Essential**
- Highly developed personal organisation skills encompassing a high degree of accuracy and good attention to detail.
- Drive, enthusiasm and ability to work under pressure to tight deadlines.
- Ability to exercise initiative, judgement and to make decisions within the scope of the role.
- Ability to prioritise work effectively and to assume responsibility without direct supervision.

**Desirable**
- Be adaptable to change that happens quickly and have an understanding how this will impact the business.
- Be adaptable to new IT items/changes.
- Be proactive in looking for opportunities to improve processes and eliminate waste.
- Logical approach to problem solving.

Key Skills:
The benefits:
You'll join us on a temporary basis. There's a range of great benefits on offer too:

- The pay will be £11.43 per hour.
- You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
- There's good transport links nearby
- Covid 19 safe office environment.



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