Technical Support Administrator
2 months ago
Competitive salary
- Permanent Opportunity
**Join Our Team as a Technical Support Administrator**
**_About Us:_**
Our client is a leading Industrial Service Provider based in in Pensnett, near Dudley. Dedicated to enhancing industrial efficiency, we deliver innovative mechanical engineering components and logistics services.
As they expand our operations, we are looking for a dedicated Technical Support Administrator to join their team.
As a Technical Support Administrator, you will play a vital role in supporting our operations in Pensnett.
**About the role**
You will be the first point of contact for our network and customers when enquiring about our industrial gearbox repair and supply services.
**Responsibilities -**
- Provide support for national network and customers within Industrial Gearbox Power Transmission offering
- Develop an in depth knowledge of the core product range supporting the industrial gearbox repair specialists
- Responsible for the day to day functionality and all administration duties relating to the support of the industrial gearbox repair facility including
**Day to day duties -**
- Receiving incoming communication from customers internal / external and suppliers and liaising regarding service requirements
- Raising of Jobs on EOS
- Managing customer & supplier orders and expediting making sure the products are ordered
- Ensure the quality and integrity of individual jobs
- Ensure the compliance to quality standards / systems and processes
- Ensure that the customers are informed of delivery dates and that they are promptly informed of problems that develop through the team
- Responsible for the efficient control and progress of individual jobs
- Interpreting customer requirements and communicating internally to the team where necessary
- Liaising with customer contacts to ensure service and delivery are maintained / achieved
- Identifying and sourcing of maintenance requirements for the area in support of the practical facility
- Ensure the adoption of “best practice” and that spares are correctly sourced for individual jobs through the team.
- Develop excellent customer relationships both internally and externally
- Participate in and ensure the call out system effectively supports the customer’s needs
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