Housing Officer

3 days ago


Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

Housing Officer - Remote working visit a patch in Manchester - 3 Months Temporary
**Your new company**
Hays are currently partnering with a large housing association based in the North West to recruit a housing officer on a 3 month temporary contract.
The role is home based but does require you to visit a patch of properties in Manchester.
**Your new role**
You will work as a housing officer and will be responsible for a number of properties. You will work to deliver cost effective and efficient local based services including lettings, compliance, anti-social behaviour.
Duties will include:

- Effectively managing properties, taking swift appropriate action to tenancy management breaches
- Signposting low level cases of anti-social behaviour to relevant agencies, take swift appropriate action to mitigate escalation and support legal co-coordinators to take necessary action to serious breaches of tenancy that has significant impact on customersand business
- Signpost vulnerable customers to local support agencies to ensure sustainability of tenancies
- Undertake all compliance responsibilities in accordance with policies and procedures including gas servicing, communal inspection and fire risk assessments
- Adhere to safeguarding policies and procedures at all times and where appropriate refer customers at risk to relevant and appropriate agencies
- Support delivery of an effective and efficient repairs service, supporting access where required and contribute to a reduction in repairs cost
- Support delivery of an effective and efficient income collection service, signposting customers where appropriate, liaising with debt recovery agents to facilitate the collection of rents and supporting debt recovery agents in the process to recover possessionwhere necessary
- Support the approach to capturing and responding to customer feedback by taking a lead in pro-actively minimising and assisting in the resolution of complaints

**What you'll need to succeed**
A full driving licence with access to your own vehicle
**What you'll get in return**
Flexible working options available.
A 3 month temporary contract
You will be supported with IT equipment so that you can successfully work from home.
Competitive pay rate
You will have a dedicated specialist social housing consultant who will support you throughout your assignment and will keep you up to date with other exciting job opportunities in the local area
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


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