Housing and Wellbeing Officer

2 weeks ago


Manchester, United Kingdom Great Places Housing Group Full time

Housing & Wellbeing Officer

Local Structure

Here at Great Places, we pride ourselves in our ability to provide person centred and flexible approaches to support; delivered in a way which meets the needs of our customers. Our Housing and Wellbeing Officers are responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance in a supported environment and into the communities in which we live.

Who we are looking for

You will be a flexible and dedicated team member who has a desire to deliver high quality services in line with the Independence and Wellbeing framework and principles.

You will have experience in ensuring customers receive a high quality and responsive tenancy management services, in a safe and secure environment, assisting them to sustain their accommodation, live independently and build on individual strengths and achieve goals.

You will be able to advice our customer in how to maintain their independence and wellbeing; assisting them to access services within the wider community.

You will have a good understanding of Safeguarding, ensuring concerns are dealt with promptly and in line with guidelines, ensuring appropriate action.

You will be a great communicator, undertaking all aspects of allocations and letting processes; including working with referring agencies to promote the service.

You will have an excellent understanding of tenancy management; including voids, reporting repairs / maintenance, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements.

You will have a person centred approach and a strong ability to understand complex situations, whilst promoting and supporting our customers to achieve their goals.

Benefits (What you’ll get)

At Great Places, the wellbeing and development of our staff is key to delivering great services. We believe that a happy, healthy work force enables our staff to provide the best possible service to our customers, so we make sure our policies, benefits and perks support all of our staff to be the best that they can be, inside and outside of the workplace.
- Continuous development and learning opportunities including courses and qualifications
- Virtual Learning suite - an online platform with hundreds of courses to boost your skills and CV
- Pay progression and bonus incentive
- Generous holiday provision
- Competitive Pension
- Free health and fitness packages
- Access to huge high street and boutique discounts with Marketplace membership
- Free membership to professional bodies relevant to role
- Health Care Cash Plan giving you and your family access to huge savings (e.g. Dentistry, Eye Care, Physio, Counselling)
- Regular Career, Mental, Physical and Financial Wellbeing initiatives and activities

What you need:

- Experience of working in Housing Management is desirable.
- Experience of using a strength based approach to assist customers to achieve their goals is desirable.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
- Experience of administration and recording procedures, with an in depth understanding of confidentiality.
- Ability to engage and to build relationships with partnering or potential partner agencies or organisations.
- Ability to act as an Ambassador for Great Places and the service.
- Experience and understanding of safeguarding.
- Good written and verbal communication.
- Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
- Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem.
- Demonstrable coaching skills in promoting independence.



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