Wellbeing Officer

2 weeks ago

Manchester, United Kingdom MSV Housing Group Full time

Do you have experience of working with vulnerable people, with a proven awareness of the range of issues affecting the vulnerable in society? Do you want to work for a business that cares about more than the bottom line? Then this is the opportunity you’ve been looking for

We have an exciting opportunity to join our established Neighbourhoods and Customer Support team as a Wellbeing Officer. Our Wellbeing Officers provide a holistic service to our vulnerable and high-risk customers, working with our wider internal teams and external support agencies to enable these customers to sustain their tenancy, improve their circumstances and wellbeing.

Reporting to the Wellbeing Team Leader our Wellbeing Officers are active within our local communities identifying those customer at risk and managing a range of cases to conclusion through signposting, initiating referrals and monitoring interventions to ensure our customers receive the right support.

Our Wellbeing Officers are organised to deliver a high quality of work whilst also reacting and meeting conflicting and demanding deadlines.

This is a hands-on role at the heart of the service that MSV delivers to our customers, effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You’ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach.

**We offer a range of great benefits including**:

- Essential car user allowance to support you with car running costs
- Flexibility on where you work with home working kit provided
- 25 days holiday per year and bank holidays, plus up to a further 5 days with long service and holiday buy/sell scheme
- Company pension scheme with up to 10% matched contributions
- Enhanced sick pay with up to 3 months full pay and 3 months half pay
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
- Life assurance
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
- Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally, please contact Maureen Walsh, Neighbourhoods and Customer Support Manager on 07739708503.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

INDGEN

We own and manage almost 9,000 homes across Greater Manchester, Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in society. For MSV our main priority has, and always will be, to deliver and build on the services we provide as a social values organisation. We embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people, we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty.

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