Housing and Wellbeing Officer

1 day ago

Manchester, United Kingdom Great Places Housing Group Full time

**Housing and Wellbeing Officer**

**Salary**: Circa £24,000

**Job Type**: Part Time, Permanent
**Location**: Castlecroft House

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

A Housing & Wellbeing Officer supports our vulnerable customers to promote and maximise their independence, whilst accessing our housing services. The role supports customers to develop the skills needed to maintain independent living, through creating person centred wellbeing plans, supporting customers to set and achieve their goals. The role also involves tenancy management responsibilities, supporting customers to understand and take accountability for their responsibilities as a tenant.

**PURPOSE OF ROLE**:

- To work flexibly as part of a dedicated staff team to deliver high quality services in line with the Independence and Wellbeing framework and principles.
- To ensure customers receive high quality and responsive tenancy management services in a safe and secure environment and that they are able to sustain their accommodation, live independently and to build on their strengths.

**KEY RESPONSIBILITIES**:

- To ensure any safeguarding concerns are dealt with promptly, and appropriate action is taken in line with procedures[ST1]
- To report any concerns about any customer(s) welfare in accordance with the relevant Local Authority policies and procedures, and the Great Places internal processes
- To support all customers to create holistic wellbeing plans, using a strength based approach, which identify their individual goals and aspirations
- To effectively manage any risks, supporting customers to identify and manage their own risks, through the use of personal safety plans and effective risk mitigation
- To take appropriate immediate action in emergency situations; contacting the necessary emergency services and effectively managing the situation, seeking peer/manager support as necessary
- To liaise with partner agencies, including attending external multi-agency meetings, in order to safeguard, promote the welfare of, and achieve the best outcomes for our customers
- To develop and maintain effective working relationships with internal colleagues and external partners, to ensure customers receive high quality support
- To take responsibility for the majority of housing management procedures, including voids, allocations, relets, sign-ups, rents and arrears, anti- social behaviour, breaches of occupancy agreement and challenging behaviour
- To coach and support customers to maintain their occupancy agreements, understanding their responsibilities as a tenant, and ensuring they develop the skills to maintain independent living
- To carry out any other duties as reasonably required by the Housing and Wellbeing Manager, including health and safety
- To adhere to all relevant guidelines and workflows, working practices and principles as documented in the Independence and wellbeing framework

**EXPERIENCE & SKILLS**:

- Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study toward
- A good level of IT literacy, and confidence to use IT systems in daily role
- Experience of providing a customer facing, front line service in a busy environment whilst being courteous and helpful
- Experience and understanding of safeguarding, including types of abuse and ways to safeguard vulnerable adults, young people and children, including completing referrals to the local authority
- Experience of working in Housing Management is desirable
- Experience of using a strength based approach to assist customers to achieve their goals is desirable
- Demonstrable coaching skills in promoting independence
- Experience of recording procedures, with an in depth understanding of confidentiality
- Ability to act as an Ambassador for Great Places and the service[ST1]
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail

**Who are we and why work for us?**

It's a really exciting time to join us as a modern, expanding, forward-looking profit-for-purpose organisation with a thriving work culture and excellent benefits. We help those most in need and keep our social purpose at the core of what we do. We also have an ambitious, commercial perspective to ensure our vision to create great homes and great communities, is sustainable for the long term. To achieve this, we need great people to be part of our team, helping our customers to love where they live.

**Benefits & Perks**

At Great Places, the wellbeing and development of our staff is key to delivering great services. We believe that a happy, healthy work force enables our staff to provide the best possible service to our customers, so we make sure our policies, benefits and perks support all of our staff to be the best that they can be, inside and outside of the workplace.
- Continuous development and learning opportunities including courses and qualifications
- Virtual Learning suite - an online platform with hundreds of courses to boost your skills and CV
- Pay progression and bonus incentive
- Generous holiday provision
- Competitive Pension
- Hybrid working (role dependant)
- Flexible working (role dependant)
- Free health and fitness packages
- Access to huge high street and boutique discounts with 'Perkz' membership
- Free membership to professional bodies relevant to role
- Health Care Cash Plan giving you and your family access to huge savings (e.g. Dentistry, Eye Care, Physio, Counselling)
- Regular Career, Mental, Physical and Financial Wellbeing initiatives and activities

Ref: 134 160

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