Guest Service Assistant

3 days ago

Ware, United Kingdom Exclusive Collection Full time

**
In a Nutshell
We are actively seeking a **Guest Service Assistant - Nights / Night Porter** who will be responsible for the Hotel, the guests and the operation during the night period and to ensure the safety and security of all guests and team members.

**Package Description**
**And now for the good stuff
Hospitality is all about looking after people and we are committed to our people.We work hard to ensure you can enjoy your job and are well rewarded.As well as excellent training, development and progression opportunities, other benefits include:

- Competitive salary
- Complimentary food whilst on duty
- Complimentary car parking
- Perkz discount scheme
- 29 days holiday (increasing with length of service)
- Discounted room nights across all Exclusive properties
- Discounts on food and beverage across all Exclusive properties

**Main Responsibilities**:

- Maintaining our luxury standards of cleanliness and service at all times
- Operating cleaning machinery in accordance with guidelines given
- Working with cleaning chemicals in line with COSHH guidelines
- Attend to guests needs and requirements, including arrivals and departures
- Set up conference and banqueting rooms as required
- Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation
- Regular patrols to check security and safety of property and guests
- To work as part of a team and to constantly evaluate, train and improve the experience of our guests
- Establish and maintain effective employee relations across departments
- Works with the Front of House Manager and Head Night Porter to improve the effectiveness of both the night porter and cleaning service, providing ideas for costs savings and efficiency.
- To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike
- Complies with Exclusive Hotels and Venues policies and procedures

**Lots to do but lots of fun
The **Guest Service Assistant - Nights /Night Porter** will have;
- An keen eye for detail
- The ability to work, understand and adhere to luxury standards
- The ability to work alone and as part of a team
- Good communication skills and a high level of spoken English
- Exceptional organisational skill
- Physical fitness
- Customer service skills
- Previous experience in a similar operation
- To have a great personality and be genuine, approachable and attentive.
- Computer skills.
- Positive attitude
- Flexibility

**About The Company**
**Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

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