Community Investment Support Officer

2 months ago


Horsham, United Kingdom Southern Housing Full time

Southern Housing Group | Community Investment Support Officer

Role:
Community Investment Support Officer

Advert Closing:
07/03/2023

**Salary**:
£27,000 per annum

**Location**:
Spire Court, Horsham

Contract type:
Fixed Term - 6 Months

Hours:
35 hours per week

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own We also understand the difference that safe, secure, and affordable homes can make to people’s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Our values are at the HEART of what we do. You will always be honest, working with integrity and respect. You will ensure your team remains efficient and responsive, delivering our People strategy. You will be accountable for your business area and will inspire colleagues to be always both professional and respectful. By being committed to equality, diversity, and inclusion, you will be a trusted and respected colleague.

The role

You’ll be the first point of contact for Community Investment, taking enquiries and providing support, advice, and information to our customers about debt management, maximising their income, budgeting and accessing online services. As part of our lettings process, you’ll assess the customer’s needs to determine the most appropriate support for them and make sure our they’re correctly signposted to the relevant team(s) or colleague(s).

Your other duties will include:

- Assessing and triaging the needs of new customers as part of the lettings process
- Administering, assessing and triaging self-referrals to the resident hardship fund, making and tracking awards (as appropriate)
- Assessing and triaging Financial Skills and Employment Skills referrals
- Providing regular reports and case studies

The location

Working as an Community Investment Support Officer, you will be located at our office in Horsham.

What you'll have-
- Knowledge of issues relating to debt, financial exclusion and welfare benefits- Good at multi-tasking, prioritising, and working to tight deadlines- Report-writing skills- A strong communicator who is confident working with various internal and external stakeholders- Experience of delivering high quality projects and/or services- Excellent listening skills- Works well under pressure, resilient and professional

Benefits in working with us
- A salary of circa £27,000 per annum, depending on experience
- A generous holiday entitlement, plus bank holidays
- You get your birthday off work to spend the day as you wish
- Workplace pension
- Cash claim-back on medical treatments

Plus much more.

Rest assured, that working with us will empower you to be you, with a real sense of purpose and pride in everything you do.

Should you be shortlisted for interview, you will receive a copy of the full job description to aid you in preparing for your interview.



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