Investment Platform Support Lead Analyst

Found in: Talent UK C2 - 2 weeks ago

Horsham, United Kingdom Schroders Full time


Who we're looking for
We are looking for an experienced individual to join our Investment Services Platform Team (ISPT) to focus on the day to day support and service management of our core investment platform, Aladdin by BlackRock Solutions (BRS).

 
Working in a fast paced environment, you will be responsible for overseeing Aladdin related enquiries and service requests raised from Investment and Operations business stakeholders. You will work right across the organisation and very closely with BRS to ensure issues are escalated and resolved, and ongoing problems are managed. You will be able to remain calm while under pressure and balance multiple priorities at once.

 
About Schroders
We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base
You'll be based at our Schroders Campus near Horsham in West Sussex. It's home to our EMEA Operations and Technology Operations hub. 

 
It has the same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different.

 
About the team
The Investment Services Platform Team (ISPT) is a central team within Operations, reporting to the Global Head of Investment Services with a global remit. The team provides support to the Investment, Dealing and Operations functions in Schroders Asset Management Business and works with teams across Schroders to implement change initiated from the three functions. The team aims to enable business growth, support business as usual, make operating model improvements, manage risk and simplify business processes.

What you'll do
• Support the day to day service provision and support oversight of our core investment platform (Aladdin) with the third party supplier BlackRock Solutions (BRS)
• Service 2nd line Aladdin related enquiries from Investment, Dealing and Operations users globally with primary focus in EMEA region
• Troubleshoot general user enquiries and direct accordingly
• Oversee Aladdin related enquiries and service requests raised by users directly with BRS to identify business critical items that require further triage and management
• Be the escalation point to BRS and lead management of critical business issues 
• Escalate Aladdin service incidents impacting critical business processes, including coordination with Schroders Global Technology and business teams through to resolution
• Facilitate business communications and manage senior management communications
• Follow up on issue/incident root cause analysis and mitigating actions
• Reduce Aladdin incidents by working with ISPT, BRS and Schroders Global Technology through platform control and functional capabilities improvement
• Work closely with team members in EMEA and US to ensure global coverage and handover of service issues and escalations on daily basis
• Identification and management of the life cycle of underlying problem management themes
• Produce MI / Insights to manage BRS services within contractual SLAs
• Work on multiple priorities concurrently

The knowledge, experience and qualifications you need
• Experience working within an asset management firm within front office environment
• Good technical investment services platform knowledge and ability to bridge the communications between third party vendors, IT and the business
• Good understanding of fund management business and end to end Order/Trade workflow 
• Familiarity with broad range of investment products and instruments
• Familiarity with the dealing lifecycle of Equity, Fixed Income and OTC derivatives instruments is preferred
• Strong communication skills and experience to manage third party portfolio, order, execution management system
• Ability to define and document business problems within a complex investment management environment
• Good inter-personal and organisational skills
• Ability to operate under pressure, multi-tasking and deliver to demanding deadlines
• Knowledge of Portfolio, Order & Execution Management Systems

The knowledge, experience and qualifications that will help
• Previous experience of working in a helpdesk / service management role
• Knowledge of BlackRock Aladdin Solution
• Business knowledge of other Asset Management front office systems, such as MSCI Barra, FactSet, Charles River, Bloomberg and Eikon

What you'll be like
• Service orientated
• Able to work under pressure, on several critical priorities at once
• Have the ability to quickly understand issues, make good judgements and quick decisions
• A critical thinker and problem solver
• An excellent communicator with strong ability to articulate complex issues succinctly

We recognise potential, whoever you are
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics

  • Investment Platform Support Manager

    Found in: Talent UK C2 - 2 weeks ago

    Horsham, United Kingdom Schroders Full time

    Who we're looking for We are looking for a highly experienced individual to join our Investment Services Platform Team (ISPT) and take responsibility to manage the day to day support and service management of our core investment platform, Aladdin by BlackRock Solutions (BRS), globally.   Working in a fast paced environment, you will be responsible for...

  • Senior Reconciliations Analyst

    1 week ago

    Horsham, United Kingdom Page Personnel Finance Full time

    Our client, a leading global Investment firm based out of Horsham are seeking a Senior Reconciliations Analyst to join their Accountancy team. **Client Details** Our client, a leading global Investment firm based out of Horsham are seeking a Senior Reconciliations Analyst to join their Accountancy team. **Description** **Key Responsibilities** -...

  • Broker Oversight Lead Analyst

    Found in: Talent UK C2 - 3 days ago

    Horsham, United Kingdom Schroders Full time

    Who we're looking for We are looking for a Broker Oversight Lead Analyst 1 to join our Operations Team on an initial Fixed Term contract for 12 months. The Broker Oversight team are responsible for monitoring the performance of all Schroders' top tier broker relationships. The team's objective is to measure and assess broker service level offerings,...

  • Lead Analyst in Client Static Data and Documentation

    2 weeks ago

    Horsham, West Sussex, United Kingdom Schroders Full time

    Job Description Exciting Team Management Position: Lead Analyst in Client Static Data and Documentation, Wealth Management Function Are you ready to drive operational efficiencies and transform digital document control in a dynamic wealth management environment? Schroders is seeking a motivated and experienced professional for a team management position...

  • Lead Data

    2 weeks ago

    Horsham, West Sussex, United Kingdom Schroders Full time

    Exciting Team Management Position: Lead Analyst in Client Static Data and Documentation, Wealth Management Function Are you ready to drive operational efficiencies and transform digital document control in a dynamic wealth management environment? Schroders is seeking a motivated and experienced professional for a team management position in our Client...

  • Senior Reconciliations Analyst

    1 day ago

    Horsham, United Kingdom Taylor Hawkes Ltd Full time

    Our client is a global investment asset manager and listed company on the London Stock Exchange. They are currently looking for a Senior Reconciliations Analyst to join their EMEA Operations hub in Horsham on a 12 month FTC. The Reconciliations team, along with Supply Chain Services, Purchasing and Payables, form the new Purchasing and Payment Service...

  • Cash & Treasury Operations Analyst

    Found in: Talent UK C2 - 2 weeks ago

    Horsham, United Kingdom Schroders Full time

    Who we're looking for We're looking for an Analyst to join our Cash and Treasury Operations. In this role you will have responsibility for a range of cash processing tasks, such as handling cash flows, fees/expenses and trade related FXs, as well as instructing cash movements at custody. Support externally managed cash and security movements such as STIF...

  • Carbon Data Analyst

    Found in: Whatjobs ES C2 - 6 days ago

    Horsham, United Kingdom Terry Parris Associates Full time

    Carbon Data Analyst / FTC / hybridLocation: Horsham/ HybridEssentials: CO2e Data Analysis and experience in green house emissions analysisContract: Fixed Term Contract 6 - 12 MonthsHere at TPA recruit we are excited to offer this great opportunity for an experienced Carbon Data Analyst to undertake a period of analysis to improve the accuracy and quality of...

  • Accounts Payable Analyst

    2 days ago

    Horsham, United Kingdom Page Personnel Finance Full time

    Our client, a global and exciting company based just outside of Horsham is recruiting for an Accounts Payable Analyst for their Accountancy team to join on a contract basis for circa 6 months. **Client Details** Our client, a global and exciting company based just outside of Horsham is recruiting for an Accounts Payable Analyst for their Accountancy team...

  • Client Reporting Analyst

    Found in: Talent UK C2 - 2 weeks ago

    Horsham, United Kingdom Schroders Full time

    Who we're looking for We're looking for someone to produce client and fund reports. You'll have a keen eye (and enough knowledge of funds) to spot any problems, and sort them out. We need someone who's focused on doing great work for clients and your colleagues. That means you won't mind doing some of the legwork, but also ready to have your own ideas...

  • HR Systems Implementation Lead

    6 days ago

    Horsham, United Kingdom Seven Resourcing Full time

    Seven Resourcing is working with Omni Resourcing to recruit for a HR Systems Implementation Lead. You will be Reporting to the HR Digital Director the role holder will guide and participate in the implementation of agreed systems and digital solutions thatsupport business efficiency and the employment journey. £60,000 per annum. Permanent Role. YOU MUST...

  • Carbon Data Analyst

    Found in: Whatjobs ES C2 - 6 days ago

    Horsham, United Kingdom Terry Parris Associates Full time

    Carbon Data Analyst / FTC/ HybridLocation: Horsham/ HybridEssentials: CO2e Data Analysis and experience in green house emissions analysisContract: Fixed Term Contract 6 - 12 MonthsHere at TPA recruit we are excited to offer this great opportunity for an experienced Carbon Data Analyst to undertake a period of analysis to improve the accuracy and quality of...

  • Supply Chain Analyst Business Transformation

    Found in: Talent UK C2 - 2 weeks ago

    Horsham, United Kingdom AJ Walter Aviation Full time

    As a Supply Chain Analyst (internally known as Business Analyst within the Procurement Function) , you'll be at the forefront of revolutionising our Procurement function. Your expertise will be the driving force behind our digital transformation, shaping the future of how we operate and optimise our processes.You will bring value to AJW Group by driving...

  • Planning Support Assistant

    1 day ago

    Horsham, United Kingdom Horsham District Council Full time

    **Salary**: £23,194 - £28,371 pa **Hours per week**: 37 **Contract type**: Permanent **Closing date**: 23 Jun 2023 12:00 **Interview date**: 4 Jul 2023 **Ref**: P1591 **About the role**: Horsham District Council are looking for a Planning Support Assistant to join our fast-paced but fun support team in planning. **About you**: To succeed as Planning...

  • Carbon Data Analyst

    2 weeks ago

    Horsham, West Sussex, United Kingdom Terry Parris Associates Full time

    Carbon Data Analyst / FTC / hybrid Location: Horsham/ Hybrid Essentials: CO2e Data Analysis and experience in green house emissions analysis Contract: Fixed Term Contract 6 - 12 Months Here at TPA recruit we are excited to offer this great opportunity for an experienced Carbon Data Analyst to undertake a period of analysis to improve the accuracy and quality...

  • Reconciliations Analyst

    5 days ago

    Horsham, West Sussex, United Kingdom Energy Jobline ZR Full time

    Job Description Who we're looking for Within this role you will work to ensure the integrity of custody and cash position data and the complete reconciliation, investigation and allocation of all breaks in cash and securities. You will also liaise with an array of operational teams to ensure that breaks are investigated and resolved and that issues...

  • Customer Service Associate

    1 week ago

    Horsham, United Kingdom Schroders Full time

    Join Benchmark Capital as a Customer Services Associate Please note this role is a 12-month FTC Location: The Schroders Business Campus, Horsham, West Sussex Are you passionate about driving impact in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a premier provider of regulatory, platform, and investment...

  • Customer Service Associate

    Found in: Whatjobs ES C2 - 6 days ago

    Horsham, United Kingdom Schroders Full time

    Join Benchmark Capital as a Customer Services AssociatePlease note this role is a 12-month FTCLocation: The Schroders Business Campus, Horsham, West SussexAre you passionate about driving impact in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a premier provider of regulatory, platform, and investment services,...

  • Project Manager

    Found in: Talent UK C2 - 1 week ago

    Horsham, United Kingdom Schroders Full time

    Who we're looking for We're looking for someone to provide project management oversight on the Reporting change book of work for Reporting Services. The role will be responsible for the delivery and implementation of change across our Global teams, working alongside Reporting Service business analysts in our Horsham and Singapore offices.  The role...

  • Sales Support Administrator

    1 week ago

    Horsham, United Kingdom Henry Adams - Horsham Full time

    Henry Adams are looking to recruit a Sales Support Administrator to join the team based in central Horsham. Extremely high levels of customer service and organisation are required for this role, you must be calm, customer focused, professional at all times, diligent, be able to work well as part of a small team and boast excellent communication skills with...