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Information Assistant/receptionist

3 months ago

Hartlepool, United Kingdom Hartlepool College of Further Education Full time

**Post Title: Information Assistant/Receptionist - Fixed term**

**Reporting To: Head of Student Support**

**Salary: Up to £23,673 per annum**

**Hours: Full time, 37 hours (Temporary until the return of the substantive post holder)**

**Holidays: 29 days + bank holidays (FTE)**

**The Specific Nature of the Role**

Hartlepool College of Further Education seeks to appoint an enthusiastic and proactive Information Assistant/receptionist to join the Student Support team. This exciting opportunity offers a flexible, reliable and committed individual the chance to join this forward-looking college as it embraces change and responds to increased demands for its services. The post-holder is expected to work effectively both independently and as part of a team and embrace the College’s RESPECT values.

**Main Duties and Responsibilities**
- Support all aspects of customer services relevant to the College’s Reception and Student Services areas
- Assist with a wide range of student and prospective student enquiries and requests
- Assist all students, clients and external stakeholders to the college in a professional manner
- Undertake reception and telephone duties as required
- Process student enrolments; updating and maintaining student records as appropriate
- To maintain and update course information using the college’s MIS system
- To manage communications with potential and current students through the college’s online live chat system
- To assist with the completion of Student Support administrative tasks
- Support the completion of reference requests, verification and council tax letters
- To record daily Student Support enquiries
- Attend and contribute to meetings as required
- To promote and implement the policies of the corporation to ensure the efficient operation of its business and the welfare and interests of its students and employees
- To undertake relevant training as required to enable the post holder to perform their duties Embrace the College’s RESPECT values and values associated with new ways of working
- To perform such duties consistent with the position as may be required by the Principal from time to time
- Maintain a clean and organized reception area

**Experience**:

- Previous experience in a receptionist or administrative assistant role is preferred but not required
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent verbal and written communication skills
- Attention to detail and accuracy in data entry and record keeping
- Professional phone etiquette with the ability to handle inquiries in a courteous manner
- Typing speed of at least 40 words per minute

This is a full-time position offering competitive pay based on experience. We also offer benefits such as health insurance, retirement plans, paid time off, and opportunities for career advancement.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: Up to £23,673.00 per year

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

Application deadline: 21/05/2024
Reference ID: 44