Receptionist

6 months ago


Hartlepool, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

Job Summary Undertake all aspects of reception and administrative duties across ALL McKenzie Group Practices, including potential lone working. Undertake these duties without direct supervision, working within broad procedural guidelines. Ensure that total confidentiality is maintained, in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant. Good communication is extremely important within the practice, with both patients and with outside agencies and you will be expected to help ensure that everyone who you come into contact with, holds the Practice in high regard.

The post may change over time to meet business requirements and the job description may be changed after consultation with the post holder at any time. Working Environment Carry out routine checks to ensure your workstation is clean and tidy at the start and end of your shift Ensure all equipment in your workstation is operational and up to date and report any issues to your Line Manager Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your Line Manager Health and Safety Assist in promoting and maintaining your own and others' health, safety, and security as defined in the Practice Health and Safety policy Ensure that any hazards in your working area are reported immediately to your Line Manager Confidentiality Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols Performance / Professional Development Participate in training sessions to ensure administrative, clinical, and computer skills are kept up to date with current technology and practice Participate in regular appraisal meetings Participate in regular team meetings Equality and Diversity Support the equality, diversity, and rights of patients, carers, and colleagues, according to Practice protocol Working with Patients Work in partnership with our patients to help them achieve better health outcomes Offer a polite, friendly, and efficient level of customer service to all our patients Dignity and Respect Treat patients, colleagues, and visitors with dignity and respect at all times Feedback Listen to feedback from patients and colleagues whether this be a complaint comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team CQC Work within the guidelines set by CAC to ensure that the Practice is safe, efficient, and provides the best possible care for patients Offer suggestions to the Management Team on how we can improve, progress, and develop all processes relating to CQC Any Other Duties Any other duties as may be determined by the Business Manager and Partners


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