Bodyshop Advisor

Join a successful team at Drive Motor Retail in Hartlepool

Are you a customer service champion with a passion for the automotive industry? Drive Motor Retail is seeking a talented and personable Body Shop Advisor to join our team. If you thrive on providing exceptional service and enjoy interacting with customers, this role is perfect for you

As a Body Shop Advisor at Drive Motor Retail, you will be at the forefront of our customer service efforts. Your role will revolve around providing outstanding service, assisting customers with their vehicle repair needs and ensuring the customers experience with us is as positive and hassle-free as possible.

Drive Motor Retail is an award-winning Automotive business, representing the Vauxhall, MG, Hyundai and Citroen brands. We pride ourselves on our exemplary customer service and have won multiple awards as well as the motor trader “Customer Care” award in 2021. Our employees are at the heart of our accomplishments and we strive to make Drive Motor Retail a workplace that promotes rewarding, fun and progressive opportunities to its employees.
- Basic Salary £25,000 - OTE £26,200
- 24 Days holiday + Bank holidays - Increasing with length of service.
- Discounted Shopping, Gym and Dining Benefits.
- Competitive Bonus Structures.
- Medicare cash plan for all employees and their children, which gives same-day access to an online GP, money towards health, wellbeing and dental care.

**Responsibilities**:

- Consult and keep customers informed as to understand their vehicle repair requirements.
- Keep customers informed about the progress of their vehicle repairs.
- Maintain excellent communication throughout the repair process.
- You will be responsible for the administration of all Bodywork matters including receptionist duties, bookings, courtesy car diary control, recovery driver’s diary and customer call backs.
- These tasks require excellent organisational skills with an attention to detail and a quality focus that is second to none.
- You are expected to maintain up to date knowledge on Bodyshop procedures and developments and be able to clearly communicate these to the customer.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
- Your duties will be supporting the whole Bodyshop department, booking in cars, liaising with insurance and car hire companies, general administration and customer service duties whilst always ensuring complete customer satisfaction.

**Requirements**:

- Strong customer service skills and a friendly, approachable demeanour
- Excellent communication and interpersonal abilities
- Knowledge of basic automotive terminology and repair processes is a plus.
- Ability to handle customer inquiries and concerns with professionalism and empathy.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£26,200.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- Free fitness classes
- Free flu jabs
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Bodyshop Advisor: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person