Customer Service Consultant

3 months ago

Middlesbrough, United Kingdom Darlington Building Society Full time

Do you have experience in working in a customer service environment? Are you brilliant with people? Do you pride yourself on providing a first-class customer experience?

Then we have a role for you

About the role:
We have the opportunity for you to join something special. We are looking for an individual to join our team and become one of the faces of the Darlington Building Society in the area of Darlington.

As a Customer Service Consultant, you will be engaging in conversations to find out your customer's needs, providing information to our new and existing customers about the full range of financial products and services that we offer. By getting to know our customers through meaningful conversations, you will assist them in reaching their goals by identifying the best products to suit their needs, while providing a clear, helpful service.

Your role will be an important part of our branch network. Having valuable conversations with every customer, face-to-face or over the phone. So, whether you are promoting a new product or resolving a problem, you’ll always place our customers’ needs at the heart of everything you do.

In return, we will provide you with continuous training and development as well as opportunities to grow and progress your career within the Darlington Building Society

We are looking for people who:

- If you are really passionate about delivering exceptional customer service
- Enjoy meeting new people and engaging in meaningful conversations
- You are a great listener & have good attention to detail
- Work well within a team and have a ‘one-team’ mindset
- Have excellent communication skills both written and verbal

Why Work For Us?

We are committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and well-being. Darlington Building Society had a Passion For Talent allowing you to shape your career within the Society, offering learning and development programmes to give you everything you need to succeed.

What we can offer you:

- Annual Bonus Scheme
- Performance Linked pay progression
- 10% Employee Contribution Pension Scheme
- 4 x Annual Salary Life Cover
- Minimum of 2 days for volunteering
- Employee benefits platform
- Health Care Cash Plan
- Access to trained mental Health First Aiders & 121 private counselling support
- Cycle2work scheme
- Gym Discount
- Enhanced Family Friendly Leave Entitlements

PLUS MANY MORE

To find out more information please look at our Careers page

About our Society

Darlington Building Society is an award-winning organisation, and our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community.
At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our Tubwell Row Branch.

Shift Pattern: Full time (26.7) 2-week working pattern; Work 2 out of 4 Saturdays
Location: Middlesbrough

**Job Type**: Permanent

**Salary**: £21,241 pro rota

For further information on the roles we are hiring for please click on the link below or please get in touch with our talent team

If you wish to see our privacy notice please see below

Privacy - Darlington Building Society

**Job Types**: Part-time, Permanent

**Salary**: £21,241.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Middlesbrough: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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