Customer Service Advisor

6 months ago


Middlesbrough, United Kingdom Trinity Business Support Full time

Trinity Business Support are currently looking for a large number of Customer Service Advisor's.

Due to an increase in work, we are now looking to add these roles to our ever-increasing staffing levels.

These positions will be temporary ongoing with the view to potentially lead to full-time employment later in the year.

**Duties include**:
1. As the first point of contact for our customers, act as an ambassador for the business and maintain a focus on the needs of customers and aim to resolve their queries as quickly as possible.

2. Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the businesses Customer Relationship Management (CRM) and associated system.

3. Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner.

4. Maintain a working knowledge of the business and related public services to advise or direct customer enquiries.

5. Escalate customer issues to Customer Centre Coordinator and other teams as appropriate.

**Experience Required**:

- Experience of working in a customer facing role
- Experience of data entry
- IT experience (Outlook, excel etc..)

**Hours & Pay**:

- Monday to Friday
- 09.00 -17.00
- £12.59ph

Pay: £12.59 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Please confirm that you're aware that these are temporary ongoing roles.

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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