Digital Content Designer

3 weeks ago


Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

**In this role, you are accountable for**: 1. Work on needs analysis - taking existing content, identifying content gaps and overlaps etc. 2. Addressing user needs, avoiding complex language and processes 3.

Work alongside agile project teams to develop user-journey based content for new digital portals 4. Creating content that is simple to read and easy to understand. 5. Making sure content is fact checked and accurate.

6. Running workshops with colleagues to identify and agree content to be rationalised and archived, and mapping content to different formats and audiences. 7. Develop and manage relationships within the NHSBSA, NHS.UK and gov.uk, developing transition plans and attending meetings with contacts.

14.Accountable for choosing the best format for displaying information to the user, suggesting ideas where gaps have been identified. 15.Making sure appropriate policy and legal checking takes place and that content is published quickly and efficiently. 16.Monitoring the performance of content and work with a multi-disciplinary team to understand user behaviours and feedback. In addition to the above accountabilities, as post holder you are expected to: Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.

**Working relationships Responsible to**: Digital and Online Lead / Professional Lead Key relationships and connections: Matrix-managed by Digital and Online Lead (line management) and Professional Lead (professional development). Working alongside Digital Content Designers. Liaising with colleagues and internal stakeholders across multiple sites.



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