Content Operations Lead

6 months ago


Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

We are recruiting a Content Operations Lead to support the content design community in one of the UK’s largest government departments.

Content designers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of user needs and how users interact with content. Their editorial skills allow their teams to design and build better services that are easier to use and to continuously improve content, based on data and evidence.

As a Content Operations Lead, you will develop content design capability and assure good content design best practice. You will support and lead workforce planning and recruitment activities. You will ensure content designers have the support and resources needed and support their career development within the DDTS profession. You will take the lead on the content design community’s activities including events, training and communications.

This is a demanding role focused on people management, ensuring we have the right people, with the right skills, in the right place to deliver digital services and outcomes across Defra. The postholder will be a critical part of our large content design profession and the wider user-centred design community.

**Person specification**

**Responsibilities**
- Lead community activities, including running content crits, organising training and leading community events
- Support community working groups, including how we measure success, effective documentation and advocating for content design
- Promote and assure good content design practice
- Provide people management, leadership and direction to Senior Content Designers working in multi-disciplinary teams
- Help to identify content design recruitment needs, supporting or leading recruitment campaigns, as required
- Contribute content design expertise to support content designers in the team to meet learning and development goals

**Skills and experience**
- A thorough understanding of content design
- Experience of crafting community strategies and activities including events, training and communications
- Leading, managing and developing content designers
- Experience of workforce planning, ideally including recruitment experience
- Experience of coaching and mentoring people to grow their skills and identify development opportunities
- Comfortable working and communicating with stakeholders at all levels in a fast-paced environment

**Job Types**: Full-time, Permanent

**Salary**: £52,120.00-£64,380.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Flexitime
- Sick pay
- Work from home

Schedule:

- Holidays
- Monday to Friday

Work Location: Hybrid remote in Newcastle upon Tyne

Reference ID: 339409


  • Content Manager

    6 months ago


    Newcastle upon Tyne, United Kingdom Mediaworks Full time

    Our success and that of our clients is testament to our talented and dedicated people. We have analytical minds, creative flair, and aren’t afraid to roll up our sleeves. Our people work in a supportive environment where they can play to their strengths and discover new talents too. If you're a senior content marketing professional with...

  • Head of Content

    6 months ago


    Newcastle upon Tyne, United Kingdom Mediaworks Full time

    Full-time Content Newcastle Our success and that of our clients is testament to our talented and dedicated people. Things move quickly in the digital world. Staying ahead and being your best means working with people who are as passionate as you are and understanding there’s always more to learn. We have analytical minds, creative flair, and aren’t...

  • Content Strategist

    4 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NRG Resourcing Ltd Full time

    Job Description:A leading law firm seeks a skilled Content Strategist to join their marketing department. As a Content Strategist, you will be responsible for creating high-quality content that resonates with target markets and builds trust in the firm's expertise.Key Responsibilities:Identify opportunities for generating engaging content.Collaborate on...

  • Content Creator

    4 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NRG. Full time

    About NRGNRG is a leading law firm looking to enhance its marketing department by hiring an experienced Content Creator. As the firm's presence grows, it requires someone who can develop and implement a content strategy that showcases the company's expertise, raises awareness, and builds trust with target markets.Job OverviewThis role involves working...


  • Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: 1. Work on needs analysis - taking existing content, identifying content gaps and overlaps etc. 2. Addressing user needs, avoiding complex language and processes 3. Work alongside agile project teams to develop user-journey based content for new digital portals 4. Creating content that is simple to read and easy to...

  • Content Executive

    1 month ago


    Newcastle upon Tyne, United Kingdom Central Employment Full time

    Central Employment are delighted to be working with a leading North East Professional Services organisation, as they look to expand there in-house Marketing & Business Development team, with an ambitious and creative Content Executive.Newcastle based initially, with hybrid working options post training and on-boarding period.Main Responsibilities:...

  • Content Executive

    1 month ago


    Newcastle Upon Tyne, United Kingdom Central Employment Full time

    Central Employment are delighted to be working with a leading North East Professional Services organisation, as they look to expand there in-house Marketing & Business Development team, with an ambitious and creative Content Executive.Newcastle based initially, with hybrid working options post training and on-boarding period.Main Responsibilities:...

  • Content Designer

    1 month ago


    Newcastle upon Tyne, United Kingdom Apprilis Ltd | B Corp™ Full time

    Job Description Are you a content designer with a passion for public service? Do you have hands-on experience navigating the unique challenges of Government Digital Services and guiding digital products through every stage of development? Join us, and help shape accessible, impactful, and user-centered digital experiences for all. About the Role: As an...

  • Content Designer

    1 month ago


    Newcastle Upon Tyne, United Kingdom Apprilis Ltd | B Corp™ Full time

    Are you a content designer with a passion for public service? Do you have hands-on experience navigating the unique challenges of Government Digital Services and guiding digital products through every stage of development? Join us, and help shape accessible, impactful, and user-centered digital experiences for all.About the Role:As an experienced Content...

  • Content Designer

    2 months ago


    Newcastle upon Tyne, United Kingdom Apprilis Ltd | B Corp™ Full time

    Are you a content designer with a passion for public service? Do you have hands-on experience navigating the unique challenges of Government Digital Services and guiding digital products through every stage of development? Join us, and help shape accessible, impactful, and user-centered digital experiences for all.About the Role:As an experienced Content...


  • Newcastle upon Tyne, United Kingdom Public Sector Resourcing Full time

    **Digital Content Designer (Inside IR35)** **Contract Term: 5 Months** **Contracting Authority: DWP** **Location: Hybrid - Newcastle or Birmingham** The Content Designer will support two Strategic Reference Architecture teams who are building strategic services to manage Citizen data attributes, Relationships and Residency, which commonly required by...

  • Content Co-ordinator

    3 months ago


    Newcastle upon Tyne, United Kingdom Northumbria University Full time

    ABOUT THE ROLE This is an exciting opportunity to join our Global Marketing and Business service on a permanent basis as a Content Coordinator. The role holder will support the Content Manager to implement a market leading content and social media strategy in line with the University’s strategy and business objectives. They will develop content plans...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumbria University Full time

    About the RoleThis is a part-time opportunity at Northumbria University for a Content Coordinator to support the implementation of a market-leading content and social media strategy. The role involves developing content plans and schedules, managing strategic content projects, and coordinating regular reporting on content performance.Salary: £25,000 -...

  • Content Executive

    6 months ago


    Newcastle upon Tyne, United Kingdom MrQ Full time

    **Mr Who?** MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. As our Content Executive, you will champion our Tone of Voice across...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a Brand and Content Director to lead our brand and content efforts in London. As a key member of the team, you will be responsible for developing and implementing comprehensive brand and content strategies that align with business objectives.You will work closely with cross-functional teams to ensure seamless execution of...


  • Newcastle upon Tyne, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 308018**Salary**: - £49,697- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - Digital**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...


  • Newcastle upon Tyne, United Kingdom Baltic Apprenticeships Full time

    Are you passionate about interior design, home decor, and creating captivating content that inspires and engages audiences? Look no further! Baltic Apprenticeships is thrilled to be working with a leading company for all things home-related! They are now seeking a creative and enthusiastic Content Creator Apprentice to join their dynamic team. They're all...

  • Content Creator

    6 months ago


    Newcastle upon Tyne, United Kingdom Epic Social Full time

    Epic Social is a leading social media agency. We are focused on changing the agenda in today's business on social media. We are effectively the voice of our clients and their point of contact for all their social communication needs. Being part of the creative team for Epic Social you will be responsible for the creation of highly engaging content which...


  • Newcastle upon Tyne, United Kingdom Baltic Apprenticeships Full time

    Are you passionate about creating captivating content that resonates with audiences? Do you have a knack for storytelling and a keen eye for detail? If so, we have the perfect opportunity for you! Baltic Apprenticeships are thrilled to partner with a specialised Kayak & Paddleboard company to hire a Content Creator Apprentice! Their products are featured in...

  • Content Writer

    6 months ago


    Newcastle upon Tyne, United Kingdom Technology Services Group Full time

    **About the role;** As a Content Writer, you will be responsible for creating high-quality, engaging, and informative content tailored specifically for our B2B audience. You will collaborate closely with the marketing and sales teams to develop content strategies that align with our business goals, enhance brand awareness, and drive lead generation and...