Office Administrator

4 months ago

Brentwood, United Kingdom Rentokil Initial Full time

**Position**: General Administrator - Urban Planters
**Contract**: Full time
**Location**: Brentwood Essex
**Salary**: £23,900

Rentokil initial is a global leader in Pest Control and one of the leading companies that provide expert Washroom Hygiene, Vending and Floor mat solutions.
We currently have a great opportunity for a General Administrator to be part of our team, this role would be a hybrid role (2 days in the office, 3 from home) and will be based within our office in Naas. The purpose of this position is to fulfil duties requested by your immediate manager/supervisor as well as all Administration and Clerical duties required.

**Requirements**:
To be considered for the Administration position you will ideally have the following;
**Essential Criteria**:

- Previous experience in a similar role
- Proficient in MSOffice Suite
- Ability to work using own initiative with strong multitasking capabilities
- Highly organised with strong attention to detail and excellent administration, communication, and organisation skill
- Ability to maintain a high level of accuracy whilst meeting deadlines.
- Excellent communication skills both written and verbal as well as having the ability to deal with both internal and external stakeholders.
- Strong commitment to delivering customer excellence.
- Ability to train and support other administrators in the area of service.
- Responsibilities:

- Handle professionally Sales and Service focused Customer complaints and queries (letters, telephone calls, & web view).
- Interact with customers in a professional courteous manner.
- Look after all post, inbound and outbound.
- To have a strong emphasis on supporting field-based technicians with administrative tasks to ensure we deliver an efficient and timely service to all of our customers.
- Organise and facilitate a team of service personnel on a daily basis in order to maximise service efficiency and productivity. Proactively interact with management and branch personnel with regards to service and customer-related issues.
- Prepare and distribute work instructions to the service team
- Run Service Tasks Reports
- Ensure compliance with set ISO procedures.
- Preparing reports in a clear, concise manner, containing all relevant information, where appropriate
- General office duties

**Benefits**:
What we offer in return, as well as joining a FTSE100, we also offer you:

- A competitive salary package
- Job stability
- Progression Opportunities
- Company pension
- Employee Assistance Program

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