Service Desk Administrator
3 weeks ago
**Company**
Dowry Maintenance SW Ltd is a growing provider of Commercial Property Maintenance across the South West. Due to exciting company expansion we are seeking a hard-working Service Desk Administrator, with an excellent work ethic and customer service standards to join our growing team.
**Job Profile**
Reporting to the Service Desk Manager you will:
- Help record and book works via our computerized Works System.
- Assist in planning and communicating workloads to engineers.
- Communicate with customers the current status of works.
- Produce management reports as requested.
- Process expenses claims.
- Process engineer time sheets, job sheets, etc.
- Build positive and professional relationships with customers, suppliers and subcontractors.
- Ensure timely and fully supported invoicing of works completed.
- Timely, accurate and detailed Reporting of all Service Desk activities to the Service Desk Manager/ Managing Director, as requested.
**You will require**
- Good knowledge of general building refurbishment and maintenance.
- Proven administrative experience with a Service Desk Environment.
- Organisational skills with excellent attention to detail.
- Verbal and Written Communication skills proven at all levels.
- Customer relationship management skills.
- Ability to work on own initiative and in a team with a strong work ethic.
- IT knowledge of Microsoft Office.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£27,500.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
COVID-19 considerations:
We have set Covid Arrangements in place for everyones safety. All staff are easily distanced due to the large, modern offices we have.
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