IT Helpdesk Manager/service Desk Manager/it Support
3 weeks ago
Job Title: Service Desk Manager (12 month FTC)
We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract.
With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. They put employees at the heart of their business model, offering ongoing support and development programmes for you to succeed.
Leading and managing support Analysts and third-party resources
Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements
Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies
Strong understanding of IT service management principles and frameworks (ITIL)
Experience in managing service delivery in a complex and dynamic business environment
Knowledge of ServiceNow is beneficial
Hybrid working
Private Medical Insurance
Performance bonus
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Bristol, United Kingdom Peaple Talent Full timeJob Description Job Title: Service Desk Manager (12 month FTC) We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. They put employees...
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