Senior Service Desk Engineer

2 weeks ago


Bristol, United Kingdom Judge Recruitment LTD Full time

Looking to start a new role in 2023?

A fantastic opportunity has become available for a Senior Service Desk Engineer to join a well-regarded MSP based in Bristol.

Salary - circa £32,000

Location - Bristol

This is an exciting opportunity for an experienced 2nd Line Support Engineer to work for a growing Managed Service Provider based in Bristol. As part of a dynamic and highly skilled team, you will be working at the forefront of technology enabling businessesto consistently benefit from their IT.

**Key skills required for a 2nd Line Support Engineer**:

- 3 years experience in a similar role
- Good communication, documentation, and customer service skills
- Microsoft server operating systems
- Microsoft Exchange
- Microsoft Active Directory
- VMware and/or Microsoft Hyper-V (VMware preferred)
- Microsoft Office 365
- Veeam Backup & Replication
- Microsoft Windows Desktop Operating Systems
- Experience working in a busy MSP environment
- Experience configuring and supporting network devices such as Firewalls and Switches
- Good understanding of principles of ITIL Framework

**Key responsibilities for a Senior Service Desk Engineer**:

- Provide 2nd Line Support either directly from the customer or escalated from the 1st line team
- Update the internal knowledgebase with issue resolution details


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