Senior Service Desk Engineer
2 weeks ago
Looking to start a new role in 2023?
A fantastic opportunity has become available for a Senior Service Desk Engineer to join a well-regarded MSP based in Bristol.
Salary - circa £32,000
Location - Bristol
This is an exciting opportunity for an experienced 2nd Line Support Engineer to work for a growing Managed Service Provider based in Bristol. As part of a dynamic and highly skilled team, you will be working at the forefront of technology enabling businessesto consistently benefit from their IT.
**Key skills required for a 2nd Line Support Engineer**:
- 3 years experience in a similar role
- Good communication, documentation, and customer service skills
- Microsoft server operating systems
- Microsoft Exchange
- Microsoft Active Directory
- VMware and/or Microsoft Hyper-V (VMware preferred)
- Microsoft Office 365
- Veeam Backup & Replication
- Microsoft Windows Desktop Operating Systems
- Experience working in a busy MSP environment
- Experience configuring and supporting network devices such as Firewalls and Switches
- Good understanding of principles of ITIL Framework
**Key responsibilities for a Senior Service Desk Engineer**:
- Provide 2nd Line Support either directly from the customer or escalated from the 1st line team
- Update the internal knowledgebase with issue resolution details
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