Service Desk Administrator

2 months ago

Bristol, United Kingdom Pax8 Full time

This role is perfect for someone with a background in **IT support, Help Desk, Customer Support**,** Call Centre** or even a recent **Tech Savvy** **Graduate** - If you are looking for a role in tech support, come and launch your career with us

As a member of our **Partner Support Team,** **you’ll be empowered** to manage your own ticket queue, focusing on troubleshooting issues that arise on the Pax8 Platform. Working collaboratively and logically to problem solve, you’ll enjoy juggling multiple tasks, placing tickets with the right line for escalation while providing top notch customer service.

This is the **first step** in your partner support technology career - easy progression to the next level... and beyond

**What's in it for you?**
- You’ll enjoy a team environment with regular team **training**, individual **support** and **mentoring** plus access to **+14,000 courses** on our internal training platform means your potential has no limits. Investors and founders who have a clear vision for the company (and previously have backed companies such as Uber & Slack)
- You’ll be able to **watch your impact** in the business by providing support to even the largest partners all over the world.
- Stepping into a **technology unicorn** that is growing exponentially across Europe with more than 149,000 different businesses that could access our platform and the services we provide.

**#TeamWorkMakesTheDreamWork **and our team live and breathe our values, elevating each other and insatiable appetite for learning which drives your success. At Pax8, our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience.

**Day to day your role includes**:

- Being responsible for case management of ticket work queues within ServiceNow
- Ensuring efficient troubleshooting on service desk defined issues (including, but not limited to):

- Billing and invoices queries
- Ordering and Licensing requests and issues
- Pax8 Web portal access and functionality
- Vendor related questions
- Acting as a point of contact for all Pax8 partners and escalate work to other team members and/or vendors when required
- Ensuring all work processes are documented and updated
- Generating knowledge articles around issues experienced by the service desk team
- Driving your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programmes, receiving peer or manager coaching, taking on stretch projects or on the job training.

**Join us and you’ll be part of a support team building and growing the worlds favourite marketplace.
**Requirements**:
**You’ll be ideal for us if you have**:

- A strong Customer Service mindset and ability to work in a collaborative environment.
- Excelling communication skills - both written and verbal.
- Entry level experience of diagnosing problems with software and potentially cloud products
- Passion for tech - the hunger to learn new software and solutions to further your career.
- Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems
- Ability to multi-task and adapt to changes quickly
- Excellent typing skills to ensure quick and accurate entry of service request details
- Ability to be self-motivated with the ability to work in a fast-moving environment
- Highly organised detail-oriented with an ability to prioritise and handle multiple tasks and projects simultaneously
- Ability to grasp complex ideas and change direction quickly in a fast-paced environment

The modern workplace is in our DNA so working from home is not a problem. However, teamwork is also valuable, and that's why we function on a **hybrid model**, so we can come together in our fantastic new offices for social events, shared success but most of all, to have fun

**What's in it for you?**
- Salary: £25,000 - £27,000
- Buzzy office within walking distance of public transport stops, multiple restaurants - including Table Tennis, Pool table and even a VR station
- Fun and Frequent social and community events
- 25 days holiday plus bank holidays with rotating cover.
- Dedicated training time and personal development
- Private healthcare including dental
- ** “Live your best life” **pass to support your health and mental wellbeing
- And plenty more that wont fit on this advert..

**Why Pax8?**

Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

**Equal Opportunities**

Pax8 are an equal opportunities employer

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