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Service Desk Technician
4 months ago
This is an exciting opportunity to work for an established business with a great reputation within the marketplace.
We are looking for a smart, passionate individual to become part of a friendly Service Desk team to support on Night Shifts.
The Service Desk Technician team operate two different shift patterns, and we are recruiting across both shifts.
**Location**: Bristol
**Salary**: £24,000, + shift allowances
**Shift pattern**: Mon - Sunday (2 days: 7am-7pm working from Bristol Office,1 day off then 2 nights 7pm-7am then 3 days off)
**Service Desk Technician (Night Shift) Duties**:
In this role you will be working to support our clients by carrying out time-critical checks on computer software and processes whilst delivering efficient support to our customers.
You will also handle daily computer security, software releases, technology upgrades and help resolve system alerts, liaising with teams across our global organisation.
**Service Desk Technician (Night Shift) Requirements**:
We are interested in hearing from you, if you have most of the following attributes:
- You’ll also need to be a good team player and comfortable in taking ownership and making decisions of critical issues and escalating them correctly.
- Comfortable on working alone at times under pressure.
- If you have previous IT service desk experience, experience with Linux operating systems, AWS and / or Oracle database we would love to hear from you
- You may have experience of the following: Service Desk Technician, 1st Line Support, Helpdesk, Service Desk Technician, Helpdesk Technician, 2nd Line, IT Support Engineer, Systems Administrator, Network Engineer, etc.
If you do not have all of the above experience or skills we would still like to hear from you.
**Service Desk Technician (Night Shift) Benefits**:
By joining the Sopra Banking Software team you will enjoy a market competitive salary of £24,000 and our excellent rewards and benefits schemes including a 6% pension contribution, employee share scheme (buy one get one free), an option to buy or sell holidaydays, medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.
**About the Company**:
Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide. The rich variety of our software, the strength of our conviction and our passion for innovation enable us to support our clients on a daily basis and intheir projects, as well as in their goals regarding financial inclusion. Our customers, based in over 80 countries around the world, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees. Sopra Banking Softwareis a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services and software development. With more than 46,000 employees, the Sopra Steria Group generated a turnover of €4.3 billion in 2020.
Sopra Banking Software is proud to be an inclusive employer. This role is supported by flexible working, based from our Bristol office we offer up to 3 days per week flexible remote working, with 2 days per week office based or on customer sites as required.All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working.
At Sopra Banking Software, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we value diversity at our company and do not discriminate on thebasis of race, ethnicity, religion, gender, sexual orientation, age or disability status. All personal information will be treated as confidential according to the Employment Equality act.
As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJs, bankruptcy and a criminal record check, however if you wish to know more about whatis or is not acceptable please ask our recruitment team.
