Service Desk Manager
4 weeks ago
Service Desk Manager - Bristol - £50,000
- £50,000 annual salary with the flexibility of hybrid working.
- Excellent benefits package, including private health and dental insurance, a bonus program, and 25 days of annual leave.
- Lead a proactive service desk team in a growing and dynamic environment.
My client in Bristol is looking for a skilled Service Desk Manager to oversee their IT support operations. This role is ideal for a professional with a strong background in managing IT service desks who is ready to take on the challenge of leading a dedicated team. You’ll be responsible for ensuring the seamless delivery of IT services across the organization, driving process improvements, and enhancing user satisfaction. The role offers a hybrid working model and a comprehensive benefits package, including private healthcare, dental cover, a bonus scheme, and generous holiday entitlement.
The Benefits:
- A competitive salary of £50,000 per year
- Hybrid working model offering flexibility
- Private health insurance and dental care
- Performance-driven bonus scheme
- 25 days of holiday, plus bank holidays
The Service Desk Manager Role:
- Manage and guide the service desk team to deliver exceptional IT support.
- Monitor service desk performance and implement strategies to enhance efficiency and service quality.
- Foster strong relationships with stakeholders and users, ensuring a high level of support and satisfaction.
- Drive continuous improvement initiatives within the service desk.
- Mentor and support the professional growth of team members.
Service Desk Manager Essential Skills:
- Significant experience managing a service desk or IT support team.
- Previous experience working within an MSP. (Advantageous)
- Strong leadership skills with the ability to inspire and manage a team.
- Excellent communication skills, capable of engaging with all levels of the organization.
- Hands-on experience with IT service management (ITSM) tools and practices.
- Expertise in Microsoft technologies, such as Azure, Office 365, and Windows Server.
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