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Service Desk Manager

2 months ago

Bristol, Bristol, United Kingdom Peaple Talent Full time

Job Title: Service Desk Manager

Location: Flexible working arrangement

Salary: Up to £65,000

Peaple Talent has partnered with an established business to find a Service Desk Manager to lead the team, improve processes, and promote excellence.

The Role:

  • Define and manage the support strategy
  • Coach and mentor the team to achieve their potential
  • Oversee technical support and escalations
  • Participate in internal projects for process and documentation improvements

The Candidate:

  • Excellent communication and stakeholder management
  • Experience managing a technical ITIL Service Desk
  • Familiarity with Customer Success functions

The Package:

  • Base salary: Up to £65,000
  • 25 days holiday
  • Flexible working arrangement
  • Perkbox