Service Desk Manager

5 days ago


Bristol, Bristol, United Kingdom Peaple Talent Full time

Job Title: Service Desk Manager

Location: Remote or Hybrid

Salary: £60,000

Peaple Talent is partnering with a leading organisation to find a skilled Service Desk Manager to oversee the operation of their field and desk-based Service Desk teams.

The Role:

  • Lead and manage the team to support all IT Support Service aspects, ensuring seamless day-to-day operations.
  • Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction, driving continuous improvement.
  • Analyse processes, identify areas for improvement, and recommend new methods to enhance efficiency and productivity.

The Ideal Candidate:

  • Proven experience in managing a global Service Desk team, with a strong understanding of ITIL principles.
  • Excellent analysis and reporting skills, with the ability to interpret data and drive business decisions.

The Package:

  • Competitive base salary: £60,000
  • Generous annual leave package
  • Cycle to Work scheme
  • Flexible working arrangements

We are looking for a skilled and experienced Service Desk Manager to join our client's team. If you have a passion for delivering exceptional customer service and driving business growth, we would love to hear from you.



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