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Service Desk Manager

2 months ago

Bristol, Bristol, United Kingdom Peaple Talent Full time

Job Title: Service Desk Manager

Location: Flexible working arrangement

Salary: Up to £65,000

Peaple Talent has partnered with a leading business to find a skilled Service Desk Manager to lead the team, improve processes, and promote excellence.

The Role:

  • Define and manage the support strategy to ensure seamless customer experience
  • Coach and mentor the team to achieve their full potential and deliver exceptional results
  • Oversee technical support and escalations to resolve complex issues efficiently
  • Participate in internal projects for process and documentation improvements to enhance the team's productivity

The Candidate:

  • Excellent communication and stakeholder management skills to build strong relationships with customers and colleagues
  • Experience managing a technical ITIL Service Desk with a proven track record of success
  • Familiarity with Customer Success functions and a passion for delivering exceptional customer experiences

The Package:

  • Competitive base salary: up to £65,000
  • Generous holiday entitlement: 25 days
  • Flexible working arrangement to suit your needs
  • Perkbox benefits to enhance your work-life balance