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Service Desk Operations Manager

2 months ago

Bristol, Bristol, United Kingdom Peaple Talent Full time £60,000
Job Title: Service Desk Manager

Peaple Talent has partnered with a reputable organization seeking a Service Desk Manager to join their team.

Key Responsibilities:
  • Oversee the operation of the field and desk-based Service Desk teams.
  • Lead and manage the team to support all IT Support Service aspects.
  • Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction.
  • Help set requirements for process changes.
Requirements:
  • Significant experience managing a Global Service Desk team.
  • Knowledge and experience of ITIL.
  • Strong analysis and reporting skills.
Benefits:
  • 25 days annual leave.
  • Cycle to Work scheme.
  • Onsite parking.