Generic Administration Assistant

7 months ago


Newton Abbot, United Kingdom iWork Recruitment Limited Full time

Contract to start on 04-03-24 until 31-05-24 with a possible extension.

**Purpose of the Role**

The Administration Assistant will be responsible for undertaking day to day Administration functions in relation the administration of their assigned department.

**Key Duties and Responsibilities**

Undertake assigned administrative work and activities through to completion, dealing with problems that arise and changes to requirements or timings, meeting set deadlines.

The post holder will answer queries in line with policy or guidelines and direct more complex matters to the appropriate avenues as required.

To respond with courtesy, understanding and sensitivity to a wide range of queries received across all channels. Undertake office-based administration including receiving and despatching post, photocopying, scanning, filing and indexing.

Ensure the Client’s policies and procedures are adhered to in terms of internal and external correspondence.

Action and ensure the Client policies and procedures are followed relating to complaints received by the department manager.

Operate contact centre technologies and other systems across each department to ensure customer enquiries are handled effectively, are properly recorded and monitored in line with agreed business processes, data management and quality standards.

Adhere to the equality and diversity agenda in line with Client’s Objectives ensuring all aspects of the job role take account of Equality Impact Assessment requirements.

Complete work to the required quality standards and within the designated timescale.

Any other general administrative and clerical duties in line with the grade, as required.

5245654-02-24

**Job Type**: Part-time

**Salary**: £11.79 per hour

Work Location: In person

Reference ID: 5245654-02-24



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